Health Center Assistant - Front

Job description

JOB SUMMARY:

Daily responsibilities will vary, as needed and as assigned. Must be able to work independently through the check in and check out process for patients.  Must be willing to advocate for the mission of Planned Parenthood and dedicated to providing outstanding customer service. Demonstrate understanding of and a strong personal commitment to furthering reproductive rights. Must have an understanding and deep respect for diversity, equity and inclusion principles and the ways power and privilege intersect within the realm of reproductive rights. Adhere to the principles and philosophies of PPSWCF and Planned Parenthood. 

 PRIMARY DUTIES AND RESPONSIBILITIES: 

• Perform front desk responsibilities, which generally include telephones, scheduling, intake, fee collection, patient check out procedures, filing, and administrative support.
• Be proficient in Health Center software and hardware - check patients in and out, run reports as directed.
• Verify patient insurance 
• Sell contraceptive supplies/refills as needed.
• Complete inventory supply requests and alert Health Center manager of supply needs.
• Assure accurate client fee collection and receipts, summarize day sheets, prepare bank deposits, take deposit to the bank and reconcile cash drawer at the end of the day.
• Ensure front desk area, lobby/waiting room and waiting room restroom are clean and tidy with adequately stocked supplies.
• See that all required forms are properly completed, check for accuracy and appropriate signatures, and see that coding is done promptly and correctly.
• Must have a firm knowledge and understanding of internal policies: PPSWCF Standards and Guidelines, PPSWCF Medical Policies and Procedure Manual, Personnel Policies, and Standing Orders and adhere to same.
• Assist Centralized Follow-up staff in administrative tasks. 
• Be trained and competent in PPFA/PPSWCF and all other required training(s), familiarity and competency in utilizing the CAL (Center for Affiliate Learning)
• Adhere to affiliate goals and policies on professionalism, wait time in-clinic and on the phone, and the system for addressing client complaints
• Participate in health center/affiliate efforts to achieve established revenue goals
• Participate in health center efforts to achieve established goals for productivity
• Assure accurate client fee collection and receipts, summarize day sheets, prepare bank deposits, and reconcile cash drawer at the end of the day.
• Make bank deposits as designated by Health Center Manager.
• May be required to travel to other sites within the affiliate
• Advocate for the mission of Planned Parenthood and respond to action alerts as presented by the Director of Public Affairs
• Will be observed and evaluated, at minimum, on an annual basis.
• Other duties as assigned by the Health Center Manager, or Director of Patient Services.

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Knowledge and understanding of abortion protocols.
• Education: High school or GED, additional college credits or degree preferred.
• Basic skills/knowledge: Must be committed to quality medical care, informed consent, and confidentiality. Must be sensitive to individual client need and problems. Must believe in voluntary family planning and reproductive choice and have strong interpersonal skills.
• Previous experience: One year of medical office experience or two years' experience in a customer service role with the general public.   Experience in a family planning setting and knowledge of contraceptive technology preferred.
• Language Skills: Accuracy in verbal and written communications. Bilingual/Spanish helpful.
• Reasoning abilities: Proven ability to evaluate and determine appropriate course of action with fairness and accuracy.
• Equipment/Machine use: Medical and office equipment as appropriate including computer software, telephone, fax machine, and copier.
• Location/Travel/Physical: Reliable transportation to and from work, occasional in-state vehicle travel. Ability to lift up to 50 pounds.

Salary Range Disclaimer The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The range listed is just one component of PPSWCF's total compensation package for employees.

Planned Parenthood of Southwest & Central Florida is an Equal Opportunity Employer-Qualified applicants are considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Planned Parenthood of Southwest and Central Florida is a Non-Smoking Employer

Additionally, PPSWCF also maintains a drug-free workplace policy. Therefore, an offer of employment is contingent upon receiving favorable results on a pre-employment drug screen.