Responsible to : Director of Advanced Practice Schedule : Full Time. FTE. Benefits EligibleMonday to Friday, one Saturday of telephone on-call from home approximately every 6 weeks Remote / Onsite : 80% / 20%. You will work from home but may be required to occasionally be in the office for administrative duties, training, or teambuilding. Virtual Care Center Operating Hours :
Monday- Friday : 8 am-7 pm
Saturday : 8am-3 pm (when assigned)
Sunday : Closed- However, rotating assignment to cover the PPDirect App and respond to patients asynchronously 3 times a day. Compensation Starting at : Position Salary Range $128, $ 172, Per Year Starting Pay Although our full pay range is included above, the budgeted hiring range for this position is $128, $150, Per Year.
This position is salaried, exempt.
- A Generous Benefits Package valued at over $16,000
- A predictable schedule
The Objective : To ensure high-quality, productive medical and nursing care across your region.
Success : You will know you are successful when patient access meets defined standards, key performance indicators are met, and patients receive high-quality care.
Snapshot : You will split your time between leadership and administrative duties and providing direct patient care, usually about one to two days per week. You may cover no more than approximately 50% of your time engaged in patient care in support of covering vacancies. You may work from home or office. If you work from home, you will need a reliable internet connection, a quiet space that is free of distractions, so that you can focus on your job responsibilities. Background noise should be limited, and you must be able to maintain a space that provides patient confidentiality. You may be required to be in the office occasionally for administrative duties, training, or team building.
Qualifications :
Must have at least three years’ experience in sexual and reproductive health care or equivalent at the advanced practice level. Clinical leadership and / or teaching experience preferred.Completed an NP, or CNM educational program and is certified as an NP or CNM by a national certification organization and met state requirements for licensing or certification as an NP or CNMMust have an active license in at least one of the following states and must obtain and maintain active licensure in the others : Colorado, Wyoming, and New Mexico.Must have, or be willing to obtain, DEA and other prescriptive licensing required in Colorado and New Mexico.No restrictions on your ability to be credentialed with Medicaid or other payorsMust have reliable transportationKey Approaches to the Work :
Relationship-builderSkilled CommunicatorStrong attention to detailEquity and Inclusion ChampionPrimary Areas of Responsibility / Essential Functions : You will work in a partnership with the Manager of Telehealth and Director of the Virtual Care Center to align the work and ensure the success of operational and clinical strategic goals.
You will lead and invest in employees through the performance management life cycle, including :
Recruitment : Strategically source, interview, and hire diverse candidatesOnboarding : Identify clinical learning needs, determine training and onboarding plans, and collaborate with the training team to implement them.Coaching : Monitors employee performance and provides constructive feedback and coaching. Operationalize continuous quality improvement of clinical care and related health center operations that are not meeting quality or productivity expectations.Evaluation : Conduct clinician assessments and documentation audits to ensure clinical and, documentation competence, and clinical care leadership abilities, and provide formal feedback on performance and behavior.Development : Identify and support opportunities for learning and development. You lead, support, mentor, and coach clinicians and provide clinical guidance to the health center team. You support licensed staff to develop and achieve clinical excellence, continuous professional growth, and progress on the clinical ladder as appropriate.Accountability : Assess and hold employees accountable to expectations including clinical key performance indicators, policies, and medical protocols related to clinical quality, and appropriate delivery of medical care, efficiency , and productivity, etc.You facilitate communication and are a culture steward for the healthcare team.
Keep employees abreast of information pertaining to their daily workLiaise between agency leadership and employees; represent and model agency decisions and advocate for team needs.Practice and model ethical communicationGuide the clinicians in resolving interpersonal issues in the workplace, dispelling silos, and integrating the clinical, operational, and quality initiatives You act as a champion the In This Together Values and Service Standards and the REACT customer service model.Monitor the engagement of the team and champion resiliency, especially through change management initiatives, and foster a safe and productive culture for all employees.Connect employees’ work to the mission, vision, and values of the organization and align employee goals with the direction of the agencyYou support the operational success of the Virtual Care Center and the agency
Support the implementation of strategic and tactical plans to ensure the Strategic Plan, as it relates to clinical care in virtual care center, is being followed and all goals of the Plan, as they relate to patient care, are being met.Participating in strategic planning by providing input and escalating key strategic concernsYou ensure consistent and standardized implementation of policies and new initiatives by providing oversight, direction, and support to APCs and virtual care center employees.Oversees APC coding and documentation in collaboration with the revenue cycle team.Monitor virtual care center operations to ensure patient access meets defined standards, partner with VCC leadership in development and implementation of transformative measures to improve access, and minimize open capacity and no-showsCollaborate with Clinical Quality and Risk team to promote high-quality clinical care, proactively mitigate clinical risk and respond to practice or policy deviations and adverse events.Participate in writing and improving policies and procedures.In compliance with all relevant laws, regulations, policies, and protocols (including the PPRM Medical Standards and Guidelines (MS&G’s), you will provide direct patient care, including abortion services, with a focus on providing culturally competent, trauma-informed care, increasing access to reproductive health care, meet key performance indicators and quality metrics, while leading the health care team.
Obtain a complete health history, perform physical assessment / examination, education, counseling, evaluation, and management with special emphasis on reproductive health, to include provision of abortion care and management of abortion and gender-affirming care, for all patients inclusive of all genders and gender identities, including patients assigned male at birth.Order, perform, and interpret diagnostic studies and run EHR follow up reports as indicated, including limited microscopy, and provide appropriate treatment and follow-up.Triage medical questions and concerns from patients, including providing daytime Call for Abortion patients.Provide asynchronous care for patients seeking birth control, emergency contraception, and / or UTI treatment by the PPDirect app, which is available for patient 7 days a week.Conduct visits via phone or video to diagnose and treat issues and conditions related to reproductive, sexual health, abortion and gender-affirming care.Answer patient questions received via the Patient PortalProvide screening, testing, diagnosis, and treatment for sexually transmitted diseases, cancers of the reproductive organs, and other testing / diagnosis / management and perform mandatory STI reporting to Colorado, New Mexico, and Wyoming State Departments of Health as indicated.Lead care delivery, including appropriate delegation of clinical and non-clinical tasks to the healthcare teamComplete documentation in a timely manner and maintain accurate and thorough documentation in an electronic health record.Document accurate, complete billing and coding protocols.Complete incident reports as indicated and actively support risk mitigation.Participate in quality improvement.Participate in continuing medical education, including attending clinician meetings, completing required educational / training curricula and maintaining up to date fund of knowledge in all practice areas.Abortion Care : We all work in abortion care, whether it is referrals, information, education, counseling, performing, scheduling, etc. In this role, you will provide leadership for abortion providers and direct care, education, and services for patients who have or may be seeking abortion care with PPRM.
Benefits at PPRM include :
A predictable schedule and dedicated individualized paid training401K / Safe Harbor Contributions (We contribute 3% of your pay to your 401K after 1 yr even if you don't)Medical / Vision / Dental, with extended mental health coverageEmployee Loan ProgramEmployee Assistance Program and WorkLife PartnershipPPRM Internal Benefits ProgramPaid Family Leave / Paid Parental LeavePTO and Sick TimeFloat Holidays (You pick your holidays)Bereavement LeaveAnd More!COVID-19 Protocol : Vaccination against COVID-19 will no longer be a condition of employment. However, all Health Center / Patient or Community Facing Employees, must have the COVID vaccine or wear a mask at all times beginning November 1st. Proof must be uploaded upon hire. You will upload a picture or pdf of your vaccination card(s) prior to your start date.
Salary : $150 - $172
