What are the responsibilities and job description for the Desktop Support position at Planned Systems International, Inc.?
Overview
ProSphere (PST), a Planned Systems International (PSI) company, is seeking is seeking a Desktop Support Technician to provide support in Windows and Mac environments. The Technician will provide routine IT customer support in both administrative and technical areas including user administration and directory rights. The successful candidate should also have a working knowledge of documentation (technical writing) and inventory. This is a full time position located in Washington, DC. Veterans are encouraged to apply.
Essential Functions and Job Responsibilities
- Provide support remotely in various field offices
- Provide conference room equipment setup and support as needed
- Assist IT specialists with system troubleshooting and resolution determination
- Perform installation of various software patches/updates as needed
- Provide support for the equipment maintenance program and assist with product research, documentation and recommendations where necessary
- Support a small group of Mac users
Minimum Requirements
- Bachelor's degree in Engineering or Computer Science, 3-5 years equivalent work experience may be substituted
- 3-5 years of practical work experience providing general IT support / Help Desk
- 2 years supporting PCs
- Proficiency with Windows 7, Window 10, Mac OS 10.12, Office 365
- Ability to diagnose and resolve technical and end-user problems in a customer service oriented team environment
- Experience installing and maintaining applications and associated hardware and peripherals; assisting users with IT procedures, system setup and network troubleshooting
- Excellent troubleshooting and problem resolution skills for federal government client(s) strongly preferred
- Ability to work independently with minimal direction providing technical and non-technical support to multiple users
- Ability to work overtime required on occasion
- Ability to sit at a workstation for long periods of time
- Able to lift, carry, move, load and unload heavy objects (up to 50 pounds)
Company Benefits
PSI offers full-time, benefits eligible employees a competitive total compensation package that includes paid leave, and options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested. We invest in the professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.
EEO Commitment
It is company policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations for applicants and employees with disabilities will be provided. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources by emailing HRDepartment@plan-sys.com, or by dialing 703-575-8400.
