Community Manager

We are seeking an enthusiastic and dynamic Community Manager to join our team. This role involves creating and managing community programs, engaging with audiences through social media platforms, and acting as a brand ambassador to strengthen our brand presence. The ideal candidate is a creative thinker, excellent communicator, and skilled multitasker passionate about building meaningful connections between our brand and our community. This role reports to the Director of Product Marketing.

Key Responsibilities:

Program Management

• Manage our affiliate program, ensuring users are easily able to sign up and are encouraged to share Planoly with their audience.
• Identify and onboard partners, influencers, and advocates to drive brand loyalty and reach.
• Track program performance metrics and optimize for growth and engagement.

Social Media Engagement:

• Monitor and respond to social media comments, messages, and mentions in a timely and professional manner.
• Foster positive interactions by addressing concerns, answering questions, and promoting engagement.
• Identify trends and opportunities to enhance our social media presence.

Community Events / Brand Ambassadorship:

• Represent the company at industry events, trade shows, and community gatherings.
• Develop and maintain strong relationships with community leaders, influencers, and stakeholders.
• Ensure all communication aligns with the brand voice, values, and messaging.

Community Building:

• Create strategies to grow and maintain an engaged community of customers and advocates.
• Plan, organize, and execute in-person and virtual community events to engage, educate, and inspire our audience.
• Track and report on community growth, engagement metrics, and feedback.

Collaboration:

• Work closely with marketing, content, and product teams to align community initiatives with company goals.
• Provide insights from community interactions to help guide product and service improvements.

Qualifications:

• 3 years of experience in community management, program management, social media, or related roles.
• Exceptional communication and interpersonal skills, with the ability to connect with diverse audiences.
• Experience using social media platforms, analytics tools, and marketing software.
• Strong organizational and project management skills, with the ability to manage multiple projects and deadlines.
• Ability to work independently and as part of a collaborative team.
• Comfortable speaking in public and representing the company at events.
• Proficient in social media platforms and community management tools.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Communications, or a related field.
• Prior experience in social media or e-commerce software industries.
• Passion for public speaking or hosting events.
• Familiarity with influencer marketing and performance-based partnership strategies.