An inspiring career awaits you!
The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!
Grand Performers may enjoy a range of benefits, including :
- Marriott Employee Discounts Worldwide
- Competitive Wage & Discretionary Bonus Program
- Medical, Dental, Vision Insurance
- Company-Sponsored Life Insurance
- Short & Long-Term Disability Insurance
- Tuition Reimbursement Program
- 401(K) with Discretionary Company Matching Contributions
- Employee Assistance Program
JOB SUMMARY
The overall objective and purpose of the Public Area Attendant position are to maintain the cleanliness of public areas. The incumbent is responsible for cleaning public restrooms, dusting, vacuuming emptying trash and keeping the public areas neat and tidy. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company
CORE RESPONSIBILITIES
Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclatureMaintain the integrity of the guests' privacy, including confidentiality of personal information and key controlMaintain cleanliness of public areas to include but not limited to, furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets and mirrorsPlace items, to include but not limited to, furniture, throws, pillows, bathroom supplies and amenities in proper location and to the specifications outlined in the standard operating proceduresClean public restrooms and maintain adequate supplies of products, to include but not limited to, toilet paper, soap lotions and paper towelsDust, vacuum, mop public areas, to include but not limited to, hallways, lobby, gallery, fitness center, spa meeting rooms and officesUse software program to communicate any deficiencies in public areas, to include but not limited to, remote controls, TVs, light bulbs, plumbing, soap dispensers and hand dryers.Work efficiently in order to meet daily requirementsRespond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfiedSolve problems proficientlySecure lost items according to the specifications outlined in the standard operating procedureMaintain a neat and organized work areaMaintain the integrity of Company proprietary information and protect Company assetsMaintain complete knowledge in the use of equipment and property management systems and access according to specificationsMaintain complete knowledge and comply with company policies and proceduresMaintain neat, clean and professional appearance according to standardsFollow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditionsWelcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.Develop and maintain positive working relationship and support the team to achieve our goalsAttend required training and meetingsAll other duties as assigned, planned or un-plannedKNOWLEDGE, SKILLS AND ABILITIES
Ability to perform all Public Area Attendant-related tasks and proficiently use job-related tools and equipmentAbility to remain calm in various situations, use sound judgement and effectively solve problemsAbility to read and interpret documents such as safety rules and procedural manualsStrong written, verbal, and interpersonal skillsAbility to follow instructions, prioritize and multi-taskMINIMUM QUALIFICATIONS
High school diploma, General Education Degree or related training equivalent- requiredMinimum of 6 months of relevant work experience in similar scope and title - requiredAbility to communicate in the English language - preferredSUPERVISORY RESPONSIBILITIES
NoneWORK ENVIRONMENT
Must be comfortable working in a shared space, with constant noise, without the use of a private office.Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.PHYSICAL DEMANDS
While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.Push, pull, and lift up to 50 lbs.While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
