What are the responsibilities and job description for the Retail Influencer position at Plant Therapy LLC?
Retail Sales Associate
Classification: Non-Exempt
Reports to: Retail Store Manager
Worker’s Comp Code: 8017 – Store Retail NOC
Job Summary:
The Retail Sales Associate is of great significance to Plant Therapy. A person in this position will directly assist customers, process transactions, help merchandise the sales floor, and play a vital role in making our customer experience a positive one.
Essential Functions:
- Welcome and greet customers as they enter the store.
- Offer help and provide direct assistance to customers.
- Provide in-depth product knowledge including features, benefits, and overall value.
- Answer customer questions and concerns.
- Assist to the unique and individual shopping needs of each customer.
- Cross-sell and encourage beneficial product add-ons.
- Upsell when appropriate; promote current sales, promotions, coupon deals, etc.
- Process purchases, returns, and exchanges.
- Handle customer complaints in a calm and professional manner.
- Help organize backstock and perform inventory counts.
- Organize and replenish front stock and help merchandize store.
- Maintain a clean and tidy work and retail space.
- Be enthusiastic and informative about all products.
- Help create a positive environment in which to shop and buy.
- Work as a team to achieve sales goals.
Required Qualifications:
- Strong interpersonal and communication skills
- Ability to calculate basic math functions; familiarity using POS systems.
- Comfortable standing for long periods of time; can lift up to 20 pounds.
- Flexible schedule availability including weekends and holidays.
Preferred Qualifications:
- High school diploma or equivalent
- 2 years’ customer service experience
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
