Fulfillment Supervisor

Fulfillment Supervisor

Classification: Exempt

Reports to: Director of Operations

Job Summary:

Are you a motivated and detail-oriented leader with a passion for operational efficiency?

At Plant Therapy, we are seeking a dedicated Fulfillment Supervisor to oversee daily

warehouse and fulfillment operations. This role is ideal for a proactive individual who

thrives in a fast-paced environment, ensuring timely and accurate order processing

while fostering a productive and engaged team. The Fulfillment Supervisor will play a

critical role in managing inventory, coordinating logistics, and maintaining high-

performance standards to meet customer expectations. This position offers a unique

opportunity to contribute to a growing company and advance your career in fulfillment

and operations.

Essential Functions:

• Oversee daily fulfillment operations to ensure timely and accurate order

processing.

• Facilitate daily huddles to communicate priorities, updates, and motivate the

team.

• Monitor and support staff to maintain high levels of performance and

engagement.

• Review and approve timecards in a timely manner.
• Coordinate material handling and ensure proper inventory movements.
• Conduct supply reviews and manage orders to maintain stock levels.
• Adjust product locations based on marketing calendars to optimize workflows.
• Facilitate onboarding and training for new and agency staff, supporting their

integration into the team.

• Conduct regular 1:1 meeting with staff to provide coaching, mentorship, and

performance feedback.

• Train and develop team members to strengthen skills and prepare them for future

roles.

• Fulfillment accuracy and efficiency (e.g., orders picked and packed per hour).
• Timeliness and quality of updates to SOPs and operational bulletins.
• Positive employee engagement and retention.

Required Qualifications:

• A strong desire to learn, grow, and lead in a fast-paced environment.
• A people-first mindset with the ability to build trust and foster a positive team

culture.

• Problem-solving skills and a solutions-oriented approach to challenges.

Preferred Qualifications:

• Experience in fulfillment, operations, or warehouse environments.
• Familiarity with performance metrics, process improvement, or reporting tools.
• Exposure to SOP creation or operational workflows.
• Leadership or mentorship experience, even in informal capacities.

Physical Requirements:

• Ability to Lift up to 30-40 lbs. consistently and stock over head
• Ability to Climb Stairs carrying boxes up to 30-40 lbs.
• Ability to bend, kneel and squat frequently

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.