What are the responsibilities and job description for the Service Writer position at PLANTATION BOAT MART?
Overview
We are seeking a qualified Service Writer with experience to join our team. You will play a crucial role as the liaison between Plantation Boat Mart & Marina’s customers and our service team. You will be responsible for understanding customers' needs and communicating them to your service technicians/mechanics via Work Orders.
This position is ideal for individuals who are motivated, thrive in a fast-paced environment and enjoy working with the public.
Responsibilities
- Schedules & assigns all service, rigging & warranty work order.
- Monitor service progress, update all customers on progress weekly, calculate charges and process payments.
- Give quotes on customer’s or salesperson’s requests
- Interact with customers, listen to their questions and concerns, provide product recommendations while consulting with technicians when necessary
- Assign QC boats to QC specialist (at least 48 hours in advance). Manage incoming inventory to ensure each is inspected and a work order is created for any necessary repairs.
- Review customer accounts and report changes to internal staff.
- Manage complaints, returns and resolve customer grievances.
- Record customer details and update transactions in Bit Software.
- Serve as a customer relationship manager.
- Implementing improvements to customer service
Skills
- Strong communication & customer service skills
- Familiarity with marine services & products offered
- Ability to handle stress to operate under deadlines
- Supervisory skills
- Proven experience in sales, customer relations or related positions
- Problem-solving and listening skills
- Patient disposition and ability to resolve conflicts
- Knowledgeable in computer applications and industry-specific software
- Basic accounting skills and knowledge of electronic payment systems
Experience
- Successful Service Writers will have proven work experience in their industry.
- They will be knowledgeable enough to understand the needs of customers and pass on the information to the staff.
- Candidates will have excellent verbal skills to educate clients about the company’s offers and the best product or service to fit their needs.
- Good knowledge of computer applications to collect and record data, compile reports and process orders and payments.
- Because they handle transactions, Service Writers need at least basic bookkeeping knowledge.
Job Type: Full-time
Pay: $20.00 - $40.00 per hour
Expected hours: 48 per week
Benefits:
- Employee discount
- Health insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $20 - $40