Technician Supervisor

Overview
We are seeking a qualified Technician Supervisor with experience to join our team. You will play a crucial role responsible for overseeing a company's service department, developing service procedures, and monitoring service metrics to identify areas for improvement, ultimately aiming to deliver exceptional customer service and build customer loyalty; key duties include hiring and training staff, resolving customer complaints, and analyzing customer feedback to drive service quality improvements.

This position is ideal for individuals who are motivated, thrive in a fast-paced environment and enjoy working with the public.

Responsibilities

• Overseeing and managing the service center’s workflow coincides with schedule
• Provides daily supervision & direction to techs
• Know what is on the lot (which boats can be delivered, moved in & out of water, etc)
• Ensure work orders are completed to customer’s satisfaction on timely basis
• Assists Yard Foreman to staff techs & boat washers
• Manages boat washer schedules & ensure they are doing the correct boats
• Prepares weekly work schedules
• Assists Yard Foreman with coordinating all “Special Events” include boat shows, poker runs, all events.
• Ask for Google Reviews from Customers

Qualifications

• Ability to Speak & Understand English & Spanish
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Leadership and team management skills
• Customer service focus and ability to build strong customer relationships
• Knowledge of marine industry regulations and best practices
• Proficiency in data analysis and reporting
• Experience in managing a service team

Scope of Work

• Team Management: Hire, train, and supervise service staff, including customer service representatives and technicians.
• Customer Relationship Management: Handle customer inquiries, complaints, and concerns to ensure timely resolution and customer satisfaction.
• Service Delivery Oversight: Monitor service operations to ensure adherence to established service standards, including response times and quality of service.
• Policy Development: Establish and implement service procedures and policies to streamline operations and improve customer experience.
• Performance Monitoring: Track key service metrics such as customer satisfaction ratings, resolution rates, and response times to identify areas for improvement.
• Quality Assurance: Conduct quality audits to assess service delivery and identify areas for improvement.
• Budget Management: Manage the service department budget, including cost control and resource allocation.
• Customer Feedback Analysis: Analyze customer feedback to identify trends and implement necessary changes to improve service quality.
• Collaboration: Work with other departments within the company to ensure seamless service delivery and customer satisfaction.

Job Type: Full-time

Pay: $20.00 - $40.00 per hour

Expected hours: 48 per week

Benefits:

• Employee discount
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $20 - $40