What are the responsibilities and job description for the Wealth Management Operations - Client Services Associate position at Plante Moran?
- Location: United States, Michigan, Southfield
- Location: United States, Michigan, Grand Rapids
- Location: United States, Michigan, Kalamazoo
- Location: United States, Illinois, Chicago
- Location: United States, Colorado, Denver
- Location: United States, Ohio, Columbus
Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.
Your role.
Your work will include, but not be limited to:
- Portfolio Administration
- Self-review of tasks performed, including client deliverables
- Manage and prioritize tasks and workflows
- Serve as a liaison between advisors and broader PMFA operations team
- Field questions related to client data, reports or any items as a result of work
- Research and resolve issues related to client information
- Client Services Administration
- Deliver superior client service
- Serve as a liaison between internal staff, custodian, and others as needed
- Preparation of new account paperwork
- Preparation of paperwork for account changes
- Preparation of account transfer paperwork and verification of asset transfer eligibility
- Ensure timely completion of account transfers and other paperwork processing
- Frequent communication with custodians and internal staff
- Monitor and follow up on alerts
- Identify and communicate client service opportunities to internal professionals
- Assist with money movement activities
- General
- Adhere to PMFA policies and procedures
- Develop, document and/or maintain process policies and procedures for department
- Frequent interaction with internal and external professionals and clients
- Cross train and back up to other team members roles in operations
- Assist in testing and roll out of system upgrades, system integration and new technology
- Coordinate workload with other client service associates
- Review agreements and be familiar with terms to ensure paperwork is in compliance
- High School diploma or GED equivalent is required
- Bachelor’s degree in Business, Accounting, Finance or IT or the equivalent work experience in one of these areas is preferred, but not required
- 2 years industry experience. Previous investment industry and administrative experience preferred
- Client service orientation combined with creative problem solving skills; strong written and oral communication skills; the ability to work effectively as part of a team, yet function well with independent responsibilities
- Ability to successfully interact with clients and other professionals to effectively deliver quality professional services to clients
- Interest and aptitude for financial planning
- Strong computer skills
- High attention to detail
- High energy and ability to thrive in a challenging and fast paced environment characterized by interruptions and multiple demands with strict deadlines; high stress tolerance
On the surface, we’re one of the nation’s largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you’ll see what makes us different: we’re a relatively jerk-free firm (hey, nobody ‘s perfect) with a world-class culture, consistent recognition as one of Fortune Magazine’s “100 Best Companies to Work For,” and an endless array of opportunities. At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So, what are you waiting for? Apply now.
This is a non-exempt position, so you may have to work hours that exceed the standard 40-hour work week.
Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize — and celebrate — our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.
Plante Moran maintains a drug-free workplace.
Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of ca ndidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.
The specific statements above are not intended to be all-inclusive.
