What are the responsibilities and job description for the Landscape Client Account Manager position at Planted Earth Landscaping?
Landscape Client Account Manager
Planted Earth Landscaping is seeking a full-time Landscape Client Account Manager responsible for developing client relationships, maintaining existing clients, and ensuring the high quality of gardens in an efficient manner.
Planted Earth Landscaping, located in Sykesville, MD specializes in seamlessly expanding clients' indoor living spaces into inspired, luscious outdoor living areas. We are industry leaders in innovation, paying meticulous attention to every detail from installation to maintenance and everything in between. Our commitment to quality and excellence ensures that every project enhances the natural beauty of each property, creating unique and beautiful landscapes for high-end residential and commercial clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Report directly to the Landscape Management Division Manager regarding all matters, including progress, issues, and logistical requirements.
- Maintain strong relationships with highly satisfied clients to ensure the longevity of the client base.
- Generate ideas, estimate, propose, and sell value-added enhancement projects to improve the function and aesthetics of clients' properties.
- Work closely with the Operations Manager and Sales Manager to coordinate a diverse mix of maintenance and enhancement work within your portfolio.
- Serve as the on-site point of contact for Owners, Clients, and Client Representatives.
- Conduct quality control and site visits to identify landscape needs or issues, and monitor and adjust irrigation systems to ensure the optimal health of all plant material and turf throughout the season.
- Train and develop subordinates on best practices and company standards.
- Meet or exceed established enhancement sales goals quarterly, maintain a minimum profit margin monthly, and achieve high customer satisfaction and client renewal goals annually.
- Manage residential tree care and snow removal during winter months.
- Perform other duties as required, including but not limited to pruning, integrated pest management, horticultural knowledge, plant identification, and other job-related tasks as assigned.
- Maintain a growth mindset, aspiring to excellence, growth and development, and continuous improvement.
- Strive for Planted Earth to be a leading force in the industry and to advance the landscape profession.
- Be a highly motivated individual, self-driven, and detail-oriented with strong verbal and written communication skills in the English language.
- Show proficiency or the ability to learn Microsoft Office (especially Outlook), Aspire, PipeDrive, and other necessary computer programs.
- Demonstrate good time-management skills, troubleshoot issues and obstacles, and provide immediate and long-term solutions while prioritizing and multi-tasking effectively.
- Be punctual, dependable, and able to work effectively with individuals of differing knowledge and backgrounds.
- Work outside in a rigorous environment, lift 50 lbs. regularly, and perform repeated bending and lifting activities throughout the workday.
PREFERRED EXPERIENCE & SKILLS:
- Bachelor's degree in Horticulture and/or 5 years of field experience exhibiting strong management and leadership potential.
- Extensive knowledge and experience with mowing, pruning, botany, pest identification and management, tree/shrub/herbaceous plant, and grass identification and knowledge.
- Experience with truck and trailer operation.
- Certified Professional Horticulturist certificate.
- Certified Landscape Technician certificate.
Planted Earth Landscaping is located at 1430 Buckhorn Road, Sykesville, MD
Job Type: Full-time
Pay: $54,600.00 - $87,300.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
Application Question(s):
- How many years of landscape client account management experience do you have?
Work Location: In person
Salary : $54,600 - $87,300