What are the responsibilities and job description for the Customer Experience Representative position at PLASKOLITE Pennsylvania, LLC?
AVAILABLE BENEFITS:
- Sign-On Bonus
- Health Insurance 401(k) and Employer Contribution
- Paid time off
- Paid Holidays
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employee discount program
- Tuition reimbursement
- Office/Hybrid (2 day per week work from home option)
ESSENTIAL TASKS AND RESPONSIBILITIES:
- Respond quickly to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution
- Resolve routine and basic problems and communicate solutions or requested information to customers and internal stakeholders
- Analyze a customer's service needs and refer to other service or technical departments for follow-up as needed
- Utilize customer relationship management (CRM) or other database to record activities and research product information
- Utilize order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, and maintain customer information and other data related to each transaction
- Receive and process orders for materials and merchandise
- Research and resolve customer issues
- Confirm orders, update shipping status, and proactively notify customers of any backorder or delivery delays
- Complete all other duties and projects as assigned
JOB SPECIFICATIONS:
- Two-year degree or a minimum of two years’ experience in customer service, inside sales or related field required
- Previous customer-facing experience is preferred, such as customer service, sales, inside sales, or service industry
- Ability to read and write the English language in a clear and concise manner, experience in Spanish, French, or other language skills a plus
- Calm and empathetic demeanor when dealing with demanding customers
- General typing skills, along with previous PC and Microsoft Office experience
- Superior verbal and written communication skills
- Ability to organize, prioritize, and work within established deadlines
- Willingness to work overtime when necessary or required
- Business math skills needed to perform daily tasks
- Ability to multi-task, and work independently and as a team
- Willingness to travel when necessary
Experience
Required- 2 year(s): Inside Sales