What are the responsibilities and job description for the Customer Service Representative position at Plastic Molding Technology LLC?
Job Description
Job Description
Company Description :
Plastic Molding Technology (PMT) manufactures high precision plastic parts for automotive, telecommunications, medical device, renewable energy, and industrial customers. The primary manufacturing processes are injection molding and thermoforming. PMT has ~100 injection molding presses at its two primary manufacturing locations in El Paso, TX and Centennial, CO (a suburb of Denver). A third facility in Longmont, CO (a suburb of Denver) provides in-house repair and fabrication of tools & dies.
Role Description :
The Customer Service Representative is responsible for interfacing with customers in person, by phone and via email. This person provides quick, effective customer service for all external customers, using excellent, in-depth knowledge of company products and programs as well as strong, effective communication with team members within the customer service department.
What you’ll do :
- Portray a positive company image at all times
- Engage in professional and friendly communications with customers
- Actively listen to customer needs and inquiries to determine appropriate service actions
- Diffuse and resolve customer problems, such as shipping or invoicing problems, issues, etc. quickly and effectively
- Establish and maintain customer profiles and prepares claim forms
- Refer customer questions regarding products or services to the appropriate person
- Provide timely and accurate information to incoming customer requests
- Process customer orders / changes / returns according to established department policies and procedures
- Provide timely feedback to the company regarding service failures or customer concerns
- Partner with the Sales & Marketing team improve customer experience
- Assist with Customer Satisfaction Surveys
- Update pricing upon request
- Ensure accuracy of order intake and backlog daily
- Perform other duties as assigned
What we’re looking for :
