What are the responsibilities and job description for the Collections Agent/Customer Service position at Platinum Autoplex LLC?
Platinum Autoplex LLC is a fast paced used car dealership offering in-house financing for those customers facing credit challenges. If you are a HARDWORKING and RESPONSIBLE individual then you are the type of employee we are looking for. If you are looking for a friendly and fast paced working environment then this is the position for you.
Description:
- Contact responsible parties through phone, text, and email to resolve past due amounts by negotiating payments or payment arrangements a borrower may be eligible for.
- Identify reason(s) for delinquency
- Educate borrowers and co-borrowers about their payment obligation and the terms of their loans.
- Convey the consequences of non-payment to borrowers and co-borrowers.
- Verify points of contact for borrowers and co-borrowers (addresses, phone numbers, email addresses).
- Greet customers and answer incoming calls
- Maintain insurance records for borrowers and co-borrowers
- Assist with contract completion for borrowers and co-borrowers
- Other duties as assigned (there is always work to be done)
Physical Requirements:
- Must be able to remain in a sitting stationary position for extended periods of time
- Constantly operate a computer and other office machinery
Qualifications & Education Needed:
- High School Diploma or Equivalent
- Excellent Customer Service
- Working knowledge of Microsoft Office
- Excellent communication skills
- Experience in customer service and direct contact with customers
- Must be able to multi task
- No collection experience is needed for this position. We are willing to train the right person.
Job Type: Full-time
Pay: From $14.00 per hour
Work Location: In person
Salary : $14