Job Description
Job Description
Description :
Position Reports to : Vice President, Director of Deposit Services
Objective : The Cash Management Implementation Specialist Supervisor administers and supervises the daily operations of Platinum Bank’s cash management implementation functions and is responsible for providing cash management services and business account opening support to the Cash Management Specialist team as directed. The Cash Management Implementation Specialist Supervisor will manage the team of Cash Management Implementation Specialists and is responsible for executing the deposit strategy and ensuring the day-to-day banking needs of our clients are met.
ESSENTIAL DUTIES & RESPONSIBILITIES
Supervision :
- Lead, manage, and hold the CM implementation specialist team accountable.
- Hold re-occurring 1 : 1s, quarterly check-ins, and facilitate team L10.
- Subject matter expert in onboarding new deposits, service facilitation, cash management agreements and risk assessments.
- Monitors supervised employees for adhering to bank policies, procedures, compliance rules, Platinum client experience, and standards of conduct daily.
- Create and maintain procedures for cash management implementation functions.
- Daily resource for troubleshooting with staff as needed.
- Exhibits a positive attitude with staff and positively impacts morale by respectful correction of performance and behavior problems, and acknowledgment of their accomplishments and contributions.
- Offers technical and administrative support for vetting and integration of new cash management services and product upgrades.
Cash Management Implementation :
Complete UCMA-Universal Cash Management Agreement- and any other Cash Management paperwork for new and existing Cash Management clients.Manage new business account openings, client due diligence, and Cash Management services facilitation.Coordinate the opening of new consumer accounts and products with the Deposit Banking &Support Teams and / or Private Banker.Coordinate business account signer changes and other business account change related maintenance.Assist with Merchant Services – New and Changes.Internal Review & Risk Mitigation :
Assist in the preparation for relationship reviews, examinations, and audits.Complete cash management product risk assessments – Remote Deposit Capture and ACH.Complete Commercial Risk Assessment Annual Review.Assist in problem resolution for Cash Management clients.Other Responsibilities :
Maintain client confidence and protect operations by keeping information confidential.Perform related duties consistent with the scope and intent of the position.Assist and support projects (cash management or other) as assigned.Work closely with internal security teams to address and mitigate fraud risks.Client Service / Satisfaction / Experience :
Ensure each and every Platinum Bank client receives unparalleled customer service.Owner of Platinum Standards client service standardsCareer Development :
Complete directed training opportunities promoting technical skills, security, risk management and the banking industry.Attend other seminars sponsored by bank associations.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Requirements : QUALIFICATIONS
Education and / or Experience :
Bachelor’s degree preferred, High School diploma or GED required.5 years’ experience in related field.Business Banking / Cash Management experience preferred.Knowledge, Skills & Abilities :
Effective communication skillsStrong organizational skills with the ability to multitask in fast-paced environmentAccuracy and efficiency with attention to detailsProven analytical and problem-solving abilitiesExcellent customer service and collaboration skills (internal / external – customers, vendors, employees)Technical aptitude (hardware, software, database, phones etc.)Technically skilled in the following software applications : Microsoft Excel, Word, and OutlookSelf-starter, ability to work independently with little supervisionPhysical Demands :
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and / or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.Work Environment :
The working environment is typical for an office and does not require exposure to difficult or hazardous conditions.
This Position Description reflects management’s assignment of major responsibilities, which represent the most essential functions. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. They may be subject to change at any time due to reasonable accommodation or other reasons.
EEO / AA
Member FDIC
