What are the responsibilities and job description for the Quick Lane Service Advisor position at Platinum CDRJ of Terrel TX?
Job Summary
We are seeking a dedicated and knowledgeable Quick Lane Service Advisor to join our team at a reputable automotive dealership. The ideal candidate will serve as the primary point of contact for customers, ensuring their service needs are met with professionalism and efficiency. This role involves communicating effectively with clients regarding vehicle maintenance and repair options, while also facilitating the service process to enhance customer satisfaction.
Responsibilities
- Greet customers promptly and professionally, establishing a positive first impression.
- Assess customer needs and provide accurate information regarding vehicle maintenance and repair services.
- Transmit service recommendations to technicians, ensuring clarity in communication.
- Utilize auto estimating software to provide detailed estimates for repairs and services.
- Manage the scheduling of service appointments while maintaining an organized workflow.
- Handle cash transactions accurately and efficiently during service checkouts.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Stay informed about dealership promotions, new products, and services to effectively upsell additional services when appropriate.
- Maintain a clean and organized service area, adhering to safety protocols.
Skills
- Strong knowledge of automotive service processes, including oil changes, vehicle maintenance.
- Experience in cash handling and customer service within an automotive dealership or similar environment.
- Proficient in automotive estimating software and tools for effective communication with technicians.
- Excellent sales skills with the ability to promote additional services confidently.
- Strong organizational skills with attention to detail in managing multiple tasks simultaneously.
- Ability to work collaboratively within a team while also demonstrating initiative when needed.
- Exceptional communication skills, both verbal and written, fostering positive relationships with customers.
Join our team as a Quick Lane Service Advisor where you can utilize your automotive knowledge while providing exceptional customer service in a fast-paced environment!
Job Type: Full-time
Pay: $36,000.00 - $70,000.00 per year
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Work Location: In person
Salary : $36,000 - $70,000