Cosmetics Product Coordinator

Description

Job Description:  Product Educator

Primary Purpose:  To provide product education to patients regarding skincare and other services. This may include performing skincare assessments, asking questions, and listening to patients’ needs, educating them on the products and services that would help them achieve the results they are seeking, or that our providers have recommended, as well as following up after the sale.

Principle Duties and Responsibilities:

• To provide skincare consultations and product information to patients seeking information on the products we sell and what would be best for their skin type and skincare needs.

• Maintain storefront and product displays.
• Replenish inventory on shelves
• Review of patient schedule for upcoming cosmetic procedures to contact patient (looking forward 2-3 days)
• Perform Inventory biweekly
• Attend staff meeting and huddles.
• Expert-level knowledge of all cosmetic products and procedures provided by our clinic.
• Update Promo in lobby and patient rooms
• Directly responsible for achieving sales goals for products.
• Lobby presence during downtime interacting with patients
• Follow up on new patients receiving cosmetic services
• Equally refer new patients to all providers

• Reward programs- run reports and contact patients who would benefit from current promotions or exclusive offers.
• Replenish cosmetic brochures in halls and patient rooms
• Meet with skincare and procedure reps for education on new products*
• To conform to all HIPAA regulations and maintain strict patient confidentiality.
• To ensure patient proceeds through the check-out process ensuring patients have properly paid for all amounts that day and/or collect deposits and payments.
• Return phone calls in a timely and pleasant manner.
• Treat peers, supervisors, subordinates, patients and vendors with fairness, courtesy and professionalism and contribute to the overall positive work environment of the clinic.
• To perform other duties as assigned

Minimum Qualifications:

• High school diploma or GED
• Knowledge of medical terminology and medical office procedures; dermatology or cosmetic medical office experience preferred.
• Ability to stand for long periods of time.
• Ability to interact in a consistently professional and courteous manner with co-workers, patients, and physicians in the workplace
• Ability to properly utilize office equipment, including multi-line phones, computers, copy, fax, and other basic office equipment.
• Excellent interpersonal skills
• Ability to handle and fill out paperwork.
• Ability to multi-task in a fast paced, patient care driven clinical environment.
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients and their families, physicians, staff and other customers.
• Ability to read, understand and follow oral and/or written instructions in English.
• Ability to work varying hours as needed by the clinic, including some occasional weekend hours (special events)
• Reliable personal transportation, automobile insurance
• Valid drivers license

Position Performance Criteria:

1. Demonstrate excellent interpersonal skills through courteous and professional interactions with patients and others.
2. Accurately interpret and apply policies and procedures using sound judgment as is related to office operations.
3. Thoroughly and accurately complete all paperwork and computer processes related to transactions and patient information.
4. Communicate clearly, professionally, and respectfully to patients, superiors, subordinates, and others.
5. Consistently perform as a member of the team.
6. Efficiently organize and prioritize workflow.
7. Consistently maintain patient confidentiality.
8. Consistently engage in time-sensitive tasks with appropriate levels of urgency.
9. Demonstrates high reliability through consistent punctuality and attendance.
10. Demonstrates overall professionalism in attitude, demeanor, and personal appearance.

Qualifications

Salary : $25 - $35