Front Desk Coordinator

Description

Who We Are:

Platinum Dermatology Partners is a network of high-quality dermatology clinics that focus on collaborative and innovative ideas to drive growth. We offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. We have over 145 clinics, over 350 providers, and more than 2300 employees in clinics across Texas, Arizona, California, Nevada, and Florida. We are a rapidly growing company that allows our doctors to focus on providing exceptional care without worrying about the operational side of the business. Our core values focus on collaboration, ownership, respect, excellence, authenticity, and integrity. Our purpose is to empower the practice of exceptional dermatology.

Company Conformance Statements:

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

The ideal Front Desk Coordinator views themselves as a “Director of First Impressions”. The successful candidate is friendly, professional, and has a natural talent for putting our patients first in delivering unparalleled customer service in a thriving fast-paced clinic.

General Duties & Responsibilities:

• Respond to patient calls and emails promptly; establish a strong relationship and rapport with each patient.
• Ensure our patients have the best possible experience prior to coming in for their appointment, during check-in, and during check-out.
• Ensure patients have a seamless experience with new patient forms and paperwork, including new patient cosmetic questionnaire.
• Rebooking: support patients at checkout to book their next appointment, and all future appointments outlined in their 360-treatment plan
• Assist patients to leverage our rewards programs, such as Alle, Aspire, and Inner Circle
• Routinely follow up with potential patients as appropriate with the intent of generating additional patient encounters and to encourage patient’s consideration of future services.
• Performs daily administrative duties including calling patients, handling patient inquiries, answering phones, communicating with patients via phone, email and text and setting proper patient follow-up tasks.
• Ensure exemplary patient care and patient service is always provided.
• Ensure that new or updated patient’s forms are completed and signed.
• Ensure that all patient information is entered and updated into the computer promptly and accurately.
• Scheduling appointments
• Answer general patient questions.
• Responsible for taking concise messages, checking voicemail throughout the day and to route calls appropriately.
• Assist with Patient Retention and obtaining new patients.
• Other Duties as assigned.

Qualifications

Education:

• High School Diploma or GED equivalent is required.

Qualifications:

• Minimum 1-2 years experience in a medical office/clinic.
• Prior dermatology or cosmetic experience is preferred.
• Knowledgeable of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Quality mathematics skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment
• Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
• Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
• Experience using EMR systems is a plus.

Our competitive benefits package includes the following:

• Medical, Dental, and Vision insurance
• Short-term/Long-term disability
• Life and other voluntary plans
• 401(k) plan
• Employee Referral Program
• Paid Time-Off
• Company-Paid Holidays

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Physical Requirements: Must possess manual dexterity to operate office machines including computer and calculator; stooping and bending to handle files and supplies; and mobility to complete errands or deliveries. Includes handling of sharps and chemicals.

Equal Employment Opportunity:

Platinum Dermatology Partners is committed to a policy of equal employment opportunities for applicants and Employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment, including Title VII of the Civil Rights Act of 1964, The Age Discrimination in Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, the California Fair Employment and Housing Act, and all other applicable state and federal laws.

Platinum Dermatology Partners does not permit discrimination of any type against an employee because of any of the following legally protected characteristics: gender, race, color, religion, country of origin, mental disability, physical disability, marital status, gender identity, gender expression, ancestry, genetic information, medical condition, age, sexual orientation, or pregnancy.

Please note, that any offer of employment is contingent on the successful completion of pre-employment background checks.

No phone calls or agencies, please.

Salary : $21 - $23