What are the responsibilities and job description for the Customer Care Representative (Full-Time, In-Person, $21.63/hr + Benefits) position at Platinum Fundraising?
Customer Care Representative (Full-Time, In-Person, $21.63/hr Benefits)
About Platinum Fundraising
At Platinum Fundraising, we’re on a mission—every single day—to help coaches, teachers, and volunteers make a lasting impact on children's lives. But we can’t do it alone. It takes a passionate, dedicated team to bring these dreams to life, and that’s where YOU come in!
As part of our Customer Care Team, you’ll work with churches, youth athletic teams, schools, and non-profits to build meaningful, long-lasting relationships. Together, we’ll empower our customers to achieve their fundraising goals and create real change.
If you're looking for a career where your work truly matters, and want to be part of something special, we’d love to have YOU on our team! 🎉
Job Responsibilities
- Provide top-notch customer service.
- Answer inquiries via phone and email, enter/process orders, and maintain customer accounts.
- Handle customer questions, concerns, and troubleshooting with professionalism.
- Accurately document customer interactions and maintain records.
- Assist with various administrative tasks to support team operations.
What We Offer
✅ $21.63/hour optional overtime
✅ Full benefits package (Medical, Dental, Vision)
✅ Paid Time Off (PTO) 9 Paid Holidays
✅ Stable schedule – No weekends or late shifts!
✅ Career growth opportunities
What We’re Looking For
✔️ Prior customer service experience preferred (retail, hospitality, or call center).
✔️ 4-year degree.
✔️ Strong verbal & written communication skills.
✔️ Typing speed: 35 WPM with accuracy.
✔️ Highly organized, detail-oriented, and problem-solving mindset.
✔️ Passion for helping others and working in a team-driven environment.
Bonus Skills (Not Required, But a Plus!)
🎨 Experience with Adobe Illustrator, Photoshop, After Effects, InDesign, or Premiere Pro.
💻 Familiarity with MS Access, HTML, JavaScript, SQL, or IT support.
🛠️ Tech-savvy? Comfortable setting up PCs, monitors, and printers? That’s a plus!
🌍 Bilingual (English & Spanish) is a bonus!
Schedule & Work Location
📍 Location: In-person (No remote work available)
⏰ Schedule: Full-time, Monday–Friday, Day Shift
📢 Ready to make a difference? Apply today! 🚀
Salary : $22
