What are the responsibilities and job description for the Customer Care Specialist Fulltime position at Platinum Fundraising?
Want to join an awesome company that offers opportunities to grow professionally while helping children at the same time?
WHAT WILL YOU BE DOING?
Above all, helping others! Our customers are some of the most amazing people you will ever meet, and we want to do everything we can to support them and help them to achieve their goals!
Provide customers with info on how we can help their school or non-profit organization achieve their fundraising goals.
Communicate with customers and provide information about our services, enter and process orders, maintain accounts, and help customers with concerns and / or questions.
Keep records of customer interactions, recording details of inquiries, as well as actions taken.
Miscellaneous responsibilities shared by all members of the organization in an effort to efficiently and effectively run our organization.
WHAT'S THIS COMPANY ABOUT?
Every day at Platinum Fundraising we help coaches, teachers, and volunteers in their efforts to help change the lives of children. Making this happen requires a small army and that's our Customer Care Team! You will work with churches, youth athletic teams, schools, and non-profit organizations to develop long-lasting relationships as you work together to achieve our customer's goals.
HERE'S THE SCOOP :
19.23 / hour (with the potential for optional over-time).
Health benefits including medical, dental, and vision.
Paid Time Off (PTO).
9 Paid holidays.
IS THIS FOR YOU?
Are you always on time?
Do you have a 4-year degree?
Do you have clear and concise written and verbal communication skills?
Are you able to accurately type a minimum of 35 WPM?
Do you thrive in a fast-paced work environment?
Are you one of those over-the-top, crazy, organized people?
Is making a difference important to you?
Is working for an ethical company the only option for you?
EXTRA CREDIT (NOT REQUIRED BUT A PLUS) :
Bilingual (English & Spanish) is a plus!
Experience with MS Access, HTML, Craft CMS, JavaScript, Squarespace, SQL, Plesk, and / or IT Help Desk.
Experience setting-up PC's, computer monitors, and printers.
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