What are the responsibilities and job description for the Intake Coordinator position at PLATINUM HOME HEALTH CARE?
Benefits
- Health Insurance
- Paid Time off
- Dental Insurance
- Vision Insurance
- 401(k) matching
- Referral program
- Paid Training
- Bonus Structure
POSITION SUMMARY:
The Intake Coordinator is responsible for various administrative duties related to patient intake, including maintaining records, answering inquiries, and facilitating communication between departments. This role is crucial in ensuring a smooth onboarding process for new patients.
JOB DESCRIPTION:
1. Operational Understanding: Possess a comprehensive understanding of the day-to-day operations within the Intake department.
2. Problem-solving: Use problem-solving skills to define issues, collect data, establish facts, and facilitate resolution.
3. Computer Proficiency: The candidate must be able to perform various computer functions and assist with communication between departments and overall office operations.
4. Team Collaboration: Foster a teamwork environment, actively promoting collaboration among team members.
5. Punctuality: Demonstrate punctuality and readiness to work at the assigned start time.
6. Efficiency: Maintain efficient methods to ensure daily responsibilities are routinely carried out.
7. Major Incident Reporting: Report significant incidents to the Director of Intake or Director of Operations promptly.
8. Fill-In Support: Be ready to fill in for colleagues in the Intake Department when necessary.
9. Telephone Etiquette: Answer phones professionally and promptly.
10. Patient Satisfaction: Monitor patient satisfaction and promptly inform the appropriate departments of patient complaints.
11. Information Accuracy: Ensure the Coordination Department receives accurate information when entering new cases.
12. Privacy and Compliance: Respect patient and employee rights and privacy, maintain the security of protected information, practice ethically, and adhere to the agency’s compliance program and privacy policies.
13. Additional Tasks: Complete any other tasks assigned by the Director of Intake and Director of Operations.
RESPONSIBILITIES:
- Be responsible for introducing services and personnel upon receiving new referrals and patients.
- Respond to emails in a timely manner to maintain efficient communication.
- Assist with scheduling home care services for patients, ensuring their timely initiation.
- Follow up with all referral sources and send emails regarding any changes.
- Process all necessary documents required to commence services, including M11Q, DOH, MOU, and Transfer forms.
- Maintained and reviewed all notes placed in Bolt, performed and documented follow-ups, and set up profiles for new patients.
- Assist with required assessments, such as Maximus/CFEEC and UAS Assessments. Send referrals to the MLTC and follow up as necessary.
WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.
COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform various complex and complete tasks involving office equipment and machinery.
