Recruitment & Onboarding Coordinator (Bilingual- CREOLE)

JOB DESCRIPTION:

1. Punctuality: Demonstrate consistent punctuality and readiness to work at the assigned start time.

2. Professional Phone Etiquette: Answer phones in a professional and timely manner, ensuring efficient communication.

3. Problem-Solving: Utilize problem-solving skills to define issues and tasks, collect data, establish facts, act, and facilitate their resolution.

4. Computer Proficiency: Competently perform various computer functions, assisting with communication between departments and overall office operations.

5. Office Equipment: Possess knowledge of the use of various office equipment, including computers, telephones, copy machines, and fax machines.

6. Confidentiality and Compliance: Maintain confidentiality and ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA). Respect patient and employee rights and privacy while upholding ethical practices and adhering to the agency’s compliance program and privacy policies.

7. Professional Demeanor: Maintain a professional attitude and appearance.

8. Regulatory Knowledge: Understand New York State Department of Health regulations concerning personnel record compliance for licensed home care agencies. Be knowledgeable about government regulations, company policies, and procedures.

9. Problem Resolution: Exhibit the ability to define and resolve problems, collect relevant data, and establish facts for effective resolution.

RESPONSIBILITIES:

1. Administer, monitor, and update the orientation program for new and current employees, including in-service topics and the employee handbook.

2. Develop, maintain, and quantify the effectiveness of the screening and recruitment processes.

3. Take responsibility for addressing and reporting employee issues and concerns.

4. Communicate with all field employees regarding compliance status and requirements.

5. Accurately input all necessary paperwork, training, or in-service class records.

6. Collect documents, conduct interviews, perform testing, and process new candidates.

7. Possess knowledge of employee benefits programs and communicate relevant information to staff.

8. Follow up with training schools for new candidates to ensure a smooth onboarding process.

9. Plan and conduct new employee orientation, ensuring that employees are educated about company policies and procedures.

WORK ENVIRONMENT: Works in an office environment with regular exposure to staff and patient elements and occasional stress.

COGNITIVE REQUIREMENTS: Must work cooperatively with others and perform various complex and complete tasks involving office equipment and machinery.

QUALIFICATIONS:

• High school diploma/equivalency required or one (1) year of home care office experience.

• Proficient in Microsoft Office Suite and HHA Exchange.

• Excellent organizational skills with attention to detail.

• Excellent interpersonal and communication skills.

• Investigative ability, highly organized, self-motivated, takes initiative.

• Ability to communicate effectively both in the oral and written form.

• Adaptability to pressure.

FUNCTIONAL ABILITIES: The physical demands described here represent those that must be met by an employee to successfully perform the essentials of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands and fingers, handle or feel, and talk and/or listen on the phone and in person. The employee is occasionally required to reach with hands and arms. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus.

? Must be able to read twelve-point or larger type.

? Must be able to lift, stoop, and bend effectively to be able to perform the above-listed job functions.

? Must be able to hear adequately with no more than an amplifier on the phone and speak in a manner understood by most people