What are the responsibilities and job description for the Service Desk Engineer position at Platinum Recruitment?
Service Desk Engineer
Publication Date 20 / 02 / 2025 Location Multiple Locations Type Permanent / Full Time Sector IT & Telecomms
Help Desk / Support Are you a tech enthusiast who enjoys problem-solving and delivering exceptional customer service? We’re looking for a dedicated Service Desk Engineer to join a growing managed service provider. If you thrive in a fast-paced environment, have a knack for troubleshooting, and want to grow your skills, this is the role for you!
Benefits on Offer :
- Competitive salary package health insurance
- Comprehensive training and professional development on offer
- Career advancement opportunities within a rapidly expanding company
- Work with the latest tools and technologies
- Supportive and collaborative team environment
About the role :
You will provide Level 1 and 2 technical support via phone, email, and in-person while maintaining a high standard of customer service. The role also involves supporting staff onboarding and offboarding processes, such as account setup, hardware / software configuration, and providing training. Additionally, you will document support activities for knowledge sharing and work collaboratively with the IT team to improve service delivery.
Required Skills :
