Job Description
Job Description
Description :
SUMMARY / EXPECTATIONS
Provides outstanding / knowledgeable customer service to all customers, including answering phones, returning customer voicemail messages, and greeting customers in the office as well as throughout the site while performing other duties. Performs administrative duties as assigned by the Site Manager. Performs light site maintenance as assigned by the Site Manager.
ESSENTIAL FUNCTIONS
- Contribute to a positive work environment
- Greets walk-in customers in the office
- Greets customers throughout the site / facility
- Provides excellent / outstanding customer service
- Answers the phone and returns customer voicemail messages
- Assists customers in choosing the appropriate size unit for the customers’ needs
- Show sample size units to the customer
- Show customers’ unit location at the site
- Complete customer leases
- Collect / enter customer rent payments
- Report and / or correct safety concerns
OTHER JOB FUNCTIONS – As assigned by the Site Manager
Clean and prepare vacant storage units for rentPerform daily security check(s) of facility (lock check / audit)Perform minor maintenance & custodial dutiesEnforce rules governing the propertyEffectively resolve customer / tenant problemsComplete and submit company forms and reports accurately and timelyMaintain clean, orderly office and restroomsStock merchandise (if applicable)Perform other duties as assignedMaintain a professional personal appearancePHYSICAL REQUIRMENTS
Sit or stand for up to 8 hours per dayAbility to traverse entire property for audit, lock removal or tour purposesAbility to bend, twist and liftAbility to frequently lift or move up to 25 lbs. of pressure; occasionally lift or move up to 40 lbs. of pressureBENEFITS
Health & Supplemental Insurance
Multiple Medical options offering plan designs to fit your needsTwo Dentalplan optionsOne Visionplan optionMulti-Level Life Insuranceoptions for employee, spouse & dependentsShort-Term and Long-Term DisabilityoptionsCritical Illness, Hospital Indemnity and Accident InsuranceoptionsTwo Hospital IndemnityPlansLegal AssistancePlanSection 125 (Flexible Spending and Health Savings Account) optionsRetirement Plan (must be scheduled & working 19 hours / week)
401k and Roth IRA option available after the 1st quarter following six months of employmentNo-cost professional retirement guidancePaid Time Off (must be scheduled & working 36 hours / week)
13 days per year until five-year anniversary, then 18 days per year, accrued incrementally each bi-weekly pay period : available for use after 90 days of employment
Paid holidays (must be scheduled & working 36 hours / week)
Eligible after 90 days of employment
Employee Assistance Program (A no-cost Benefit)
No-cost. confidential, 24 / 7 telephone as well as in-person counseling sessions to help manage personal issues, family issues, stress, anxiety & depressionReferrals for addiction, legal & financial adviceFree e-learning coursesPersonal Assistant for help planning events, vacations, finding home and auto repair vendors & much more!Pharmacy Discount CardFree Wellness ServiceRequirements :
Previous retail, support, or customer service experienceComputer experience (preferably MS Office suite)Communicate effectively, both written and verbally (English)Demonstrates high customer service standardsPass a pre-employment drug screen and have acceptable results of a background checkCurrent valid driver’s license and auto insurance
