What are the responsibilities and job description for the Technical Account Manager, Enterprise position at Plato?
Plato Systems is pioneering the use of spatial AI to boost capacity, productivity, and safety across physical operations, starting with manufacturing. Established as a spin-off out of Stanford and funded by NEA in 2019, Plato has developed an Operations Digital Twin and AI copilot fueled by our proprietary hardware that uses machine perception and sensor fusion on the edge to digitize patterns of activity. Advanced manufacturing companies use the unprecedented capabilities in our platform to root cause complicated systemic operational issues rapidly and at scale, thereby taking Kaizen and compliance tracking into the age of AI. We are deployed across multinational electronics manufacturers, semiconductor fabs, and EMS companies in several countries. You can find out more about us by visiting our website.
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
We’re looking for a self-motivated, process-oriented technical account manager to own the ongoing relationship throughout the entire lifecycle of our enterprise manufacturing customers. Your focus will be to drive value, retention, and adoption of Plato’s platform.
You’ll work with customers all the way from device installation to impact reviews to integrating Plato’s findings into continuous improvement efforts. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.
As the founding member of our account management team, you’ll have the unique opportunity to join a startup where you can define the role from the ground up.
Responsibilities
- As a hands on, strategic technical advisor, consult with clients on customization options, system integrations, and optimization strategies to enhance the performance of our platform per customer needs
- Ensure the best on-boarding process for new clients to drive healthy product adoption
- Own end to end aspects of customer relationship, from onboarding to ensuring value for customers by mapping their desired outcomes to the platform’s capabilities
- Provide support and recommendations on best practices on utilizing our platform
- Empower customer manufacturing operations teams to use our product as independently and efficiently as possible
- Be proactive in identifying and solving client challenges
- Report on product performance and provide customer feedback to Plato’s product and engineering teams to influence product roadmap
- Define and document best practices around client engagement
Qualifications
Preferred Qualifications
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