What are the responsibilities and job description for the Clinic Scheduling Specialist position at Platte River Foot and Ankle Surgeons?
Position Overview: We are seeking a highly motivated and detail-oriented Clinic Scheduling Specialist to join our team at Platte River Foot and Ankle Surgeons. In this role, you will be responsible for handling inbound scheduling calls across all our practice locations, ensuring that patient appointments are booked accurately and efficiently.
Key Responsibilities:
- Handle inbound scheduling calls from all practice locations.
- Schedule patient appointments with attention to accuracy and timeliness.
- Become cross-trained in all scheduling tasks to support the entire scheduling team.
- Work closely with Head of Scheduling, to ensure smooth operations and seamless communication.
- Gain expertise in scheduling protocols, including understanding scheduling templates, patient scheduling procedures, and insurance requirements.
- Communicate with patients and their families regarding appointment expectations, preparation, and punctuality.
- Demonstrate professionalism, positivity, and excellent customer service when interacting with patients.
- Maintain accountability for scheduling appointments accurately for all clinic locations.
- Ensure compliance with all scheduling protocols, promoting efficiency and excellent patient care.
Skills and Qualifications:
- Strong communication skills, both verbal and written.
- Ability to work effectively with patients, families, and team members.
- High attention to detail, with a focus on accuracy.
- Positive attitude and ability to handle high-volume calls with professionalism.
- Prior experience in healthcare scheduling or customer service preferred but not required.
Compensation:Compensation for this position will be based on the candidate's experience.
Additional Information:
- This position is hybrid, with the opportunity to work from home after training is completed.
- You will be fully trained on all aspects of the role to ensure your success and growth within the practice.
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- Paid time off
Medical Specialty:
- Podiatry
Schedule:
- Monday to Friday
- No weekends
Ability to Commute:
- Hastings, NE 68901 (Required)
Ability to Relocate:
- Hastings, NE 68901: Relocate before starting work (Required)
Work Location: Hybrid remote in Hastings, NE 68901
Salary : $15 - $22