What are the responsibilities and job description for the Indoor Playground Front Desk Associate position at Play Planet?
We are seeking a friendly, reliable Front Desk Associate to be the welcoming face of our indoor playground! This role is key in creating a positive first impression, managing admissions, and ensuring guests have a seamless experience from check-in to check-out. The ideal candidate is customer-service oriented, enjoys working with families and children, and thrives in a fast-paced, playful environment.
Key Responsibilities:
- Greet families and children warmly as they arrive, answer questions, and provide information about playground rules, services, and events.
- Assist with guest check-ins, handle admissions, and ensure each visitor is signed in and registered according to safety guidelines.
- Address guest inquiries, concerns, or complaints promptly and professionally, ensuring a positive experience for all.
- Operate the point-of-sale (POS) system to process admission fees and merchandise sales.
- Balance the cash register at the beginning and end of each shift, ensuring all transactions are recorded accurately.
- Provide information on available packages, events, and birthday party options, helping guests make informed decisions.
- Keep track of event bookings, group reservations, and party schedules, relaying details to the appropriate team members.
- Maintain a clean and organized front desk area, ensuring it’s inviting for all visitors.
- Assist with basic housekeeping tasks, including light cleaning of entryway, counters, and lobby areas.
- Support playground staff with tasks as needed, such as preparing for special events or assisting with guest transitions between activities.
Qualifications:
- High school diploma or currently in high school; must be at least 16 years of age.
- Excellent communication and interpersonal skills, especially with children and families.
- Basic math skills and experience handling cash and POS systems.
- Friendly, enthusiastic personality with a genuine desire to create a fun and safe environment for families.
- CPR/First Aid certification or willingness to obtain.
- Ability to work flexible hours, including weekends.
Benefits:
- Competitive hourly wage.
- Discounts on services and party bookings for family members.
- A dynamic, engaging workplace with opportunities to make every party special!
Why Join Us?
As a Front Desk Associate, you’ll play a crucial role in making birthdays and celebrations magical for children and families. If you’re energetic, dependable, and excited about working in a playful, family-centered environment, we would love to have you on our team!
Job Type: Part-time
Pay: From $12.00 per hour
Schedule:
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $12