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Indoor Playground Front Desk Associate

Play Planet
Vienna, WV Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 5/24/2025

We are seeking a friendly, reliable Front Desk Associate to be the welcoming face of our indoor playground! This role is key in creating a positive first impression, managing admissions, and ensuring guests have a seamless experience from check-in to check-out. The ideal candidate is customer-service oriented, enjoys working with families and children, and thrives in a fast-paced, playful environment.

Key Responsibilities:

  • Greet families and children warmly as they arrive, answer questions, and provide information about playground rules, services, and events.
  • Assist with guest check-ins, handle admissions, and ensure each visitor is signed in and registered according to safety guidelines.
  • Address guest inquiries, concerns, or complaints promptly and professionally, ensuring a positive experience for all.
  • Operate the point-of-sale (POS) system to process admission fees and merchandise sales.
  • Balance the cash register at the beginning and end of each shift, ensuring all transactions are recorded accurately.
  • Provide information on available packages, events, and birthday party options, helping guests make informed decisions.
  • Keep track of event bookings, group reservations, and party schedules, relaying details to the appropriate team members.
  • Maintain a clean and organized front desk area, ensuring it’s inviting for all visitors.
  • Assist with basic housekeeping tasks, including light cleaning of entryway, counters, and lobby areas.
  • Support playground staff with tasks as needed, such as preparing for special events or assisting with guest transitions between activities.

Qualifications:

  • High school diploma or currently in high school; must be at least 16 years of age.
  • Excellent communication and interpersonal skills, especially with children and families.
  • Basic math skills and experience handling cash and POS systems.
  • Friendly, enthusiastic personality with a genuine desire to create a fun and safe environment for families.
  • CPR/First Aid certification or willingness to obtain.
  • Ability to work flexible hours, including weekends.

Benefits:

  • Competitive hourly wage.
  • Discounts on services and party bookings for family members.
  • A dynamic, engaging workplace with opportunities to make every party special!

Why Join Us?

As a Front Desk Associate, you’ll play a crucial role in making birthdays and celebrations magical for children and families. If you’re energetic, dependable, and excited about working in a playful, family-centered environment, we would love to have you on our team!

Job Type: Part-time

Pay: From $12.00 per hour

Schedule:

  • Day shift
  • Evening shift
  • Weekends as needed

Work Location: In person

Salary : $12

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