What are the responsibilities and job description for the Hospitality Manager position at Play Playground?
Job Description
Job Description
We are seeking an experienced and dynamic Hospitality Manager to oversee the daily operations of our venue, ensuring exceptional guest experience. This role is ideal for someone with a proven track record in the hospitality industry, specifically in managing restaurants, bars, or similar establishments. The successful candidate will be responsible for managing both front-of-house and back-of-house operations while overseeing the performance and well-being of tipped employees.
Key Responsibilities
- Day-to-Day Operations : Oversee the daily functioning of the venue, ensuring smooth service delivery, optimal guest experience, and efficient workflow.
- Staff Management : Supervise, train, and motivate a team of tipped and non-tipped employees, fostering a positive, high-performance work environment.
- Customer Service : Maintain and enhance the quality of service, addressing guest concerns and feedback promptly to ensure satisfaction.
- Employee Scheduling & Staffing : Create staff schedules, track hours, and manage staffing for employees in accordance with company policies.
- Inventory & Ordering : Ensure proper inventory management, including placing orders, tracking stock levels, and ensuring cost-effective practices.
- Compliance : Maintain adherence to health and safety regulations, liquor laws, and other applicable legal requirements.
Experience
Salary Range
