Demo

Team Lead

Play Street Museum South Loop
Chicago, IL Full Time
POSTED ON 1/17/2025
AVAILABLE BEFORE 3/16/2025

Overview
The Team Lead is responsible for creating a fun, engaging, and stress-free experience for guests of all ages at birthday parties. This individual will be the go-to person for all event activities, guest coordination, and event flow. The role requires energy, excellent communication, and the ability to manage multiple tasks and individuals in a dynamic environment. The Team Lead will be the backup to the manager and will assume additional duties as needed.

Key Responsibilities

Pre-Event Preparation:

  • Work with the event coordinator to understand the birthday party theme, schedule, and specific preferences.
  • Assist in setting up the party space, decorations, and any necessary party supplies or equipment.
  • Ensure all activities (i.e. slime, pottery) are ready and planned according to the party agenda.
  • Quickly address any issues that arise, from guest needs to technical difficulties.
  • Handle any conflicts or challenges between guests in a calm, friendly manner.
  • Party time management not to exceed 90 minutes (120 minutes if party extension purchased)
  • Help with post-party clean-up or direct guests in cleanup, ensuring the venue is left in good condition.
  • Assist in packing up any leftover decorations or personal items for the client.
  • Check out customer for payment of the remaining balance

Requirements

  • Superior customer service skills
  • Effective time management skills (as all parties are 90 -120 minutes and space needs to be turned around for the next party)
  • Strong organizational skills with the ability to manage multiple tasks effectively.
  • Excellent communication skills, both verbal and written, to interact with diverse teams and customers.
  • A passion for delivering exceptional customer service while achieving business results.

Join us as we strive for excellence in our operations while nurturing a collaborative team culture!

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Expected hours: No more than 20 per week

Shift:

  • Day shift

Ability to Commute:

  • Chicago, IL 60605 (Required)

Ability to Relocate:

  • Chicago, IL 60605: Relocate before starting work (Preferred)

Work Location: In person

Salary : $17 - $18

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