What are the responsibilities and job description for the Team Lead position at Play Street Museum South Loop?
Overview
The Team Lead is responsible for creating a fun, engaging, and stress-free experience for guests of all ages at birthday parties. This individual will be the go-to person for all event activities, guest coordination, and event flow. The role requires energy, excellent communication, and the ability to manage multiple tasks and individuals in a dynamic environment. The Team Lead will be the backup to the manager and will assume additional duties as needed.
Key Responsibilities
Pre-Event Preparation:
- Work with the event coordinator to understand the birthday party theme, schedule, and specific preferences.
- Assist in setting up the party space, decorations, and any necessary party supplies or equipment.
- Ensure all activities (i.e. slime, pottery) are ready and planned according to the party agenda.
- Quickly address any issues that arise, from guest needs to technical difficulties.
- Handle any conflicts or challenges between guests in a calm, friendly manner.
- Party time management not to exceed 90 minutes (120 minutes if party extension purchased)
- Help with post-party clean-up or direct guests in cleanup, ensuring the venue is left in good condition.
- Assist in packing up any leftover decorations or personal items for the client.
- Check out customer for payment of the remaining balance
Requirements
- Superior customer service skills
- Effective time management skills (as all parties are 90 -120 minutes and space needs to be turned around for the next party)
- Strong organizational skills with the ability to manage multiple tasks effectively.
- Excellent communication skills, both verbal and written, to interact with diverse teams and customers.
- A passion for delivering exceptional customer service while achieving business results.
Join us as we strive for excellence in our operations while nurturing a collaborative team culture!
Job Type: Part-time
Pay: $17.00 - $18.00 per hour
Expected hours: No more than 20 per week
Shift:
- Day shift
Ability to Commute:
- Chicago, IL 60605 (Required)
Ability to Relocate:
- Chicago, IL 60605: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $18