What are the responsibilities and job description for the GENERAL MANAGER POSITION position at Playa Bowls?
The General Manager will oversee Playa Bowls East Orange including in store shifts and administrative work (this can be accomplished either while on shift or outside of regular shift hours). While on shift, the General Manager will oversee that team members are correctly prepping fruit, blending frozen fruit bases; making smoothies; making juices; topping smoothie bowls, taking customer orders, cleaning work stations, and executing effective customer service.
OVERALL RESPONSIBILITIES
- Quality Control - product consistency and freshness
- Product Presentation - Monitor food preparation methods, portion sizes, and presentation of food and drinks (Instagram worthy products)
- Inventory - placing orders for food and dry goods; verifying deliveries are correct in quantity and quality; maintaining food and equipment inventory numbers
- Customer Service - investigate and resolve customer complaints
- Scheduling - staffing appropriate number of hours to meet labor percentage goals
- In Store and Admin Hours - work a weekly minimum of 35 shift hours in total across both locations, work 5-10 administrative hours weekly (can also be done while on shift if time allows)
- Training - organize and direct employee training programs
- Store Procedures - adhere to company directed opening / closing procedures, review work procedures and operational problems to determine ways to improve service, performance, and / or safety
- Cash Management - ensure cash tills are balanced, make bank deposits, ensure cash tips are distributed in a timely manner
- Maintenance - assist with scheduling any equipment and minor maintenance / repairs
- Human Resources - hiring, employee evaluations, and resolving any personnel issues
- Marketing Initiatives - execute corporate run marketing tactics, community outreach to local businesses / partnerships
REQUIREMENTS :
BENEFITS :
