What are the responsibilities and job description for the General Manager position at Playa Bowls?
**About Us:**
Playa Bowls is New Jersey's Original Acai Shop, committed to bringing super fruit bowls to the masses using only the freshest, highest quality ingredients while providing a fantastic in-store brand experience.
What began as a pair of blenders, a patio table, and a fridge has flourished into a 200-unit operator and franchisor of the leading fast casual restaurant concept.
**What We Offer:**
- Competitive pay with a great bonus program
- Employee Benefits: Vision, Dental, and Health benefits and a 401(k)
- Advancement Opportunity through our Playa Bowls training program
- A Fun Environment with dancing, smiling & having lots of fun
- Playa Discounts: Free food on each shift and 30% off when not working
**The Ideal Candidate:**
You're a positive and enthusiastic people-person, who may just so happen to have a passion for fruit, superfoods, and all things healthy As the General Manager, you will be doing a variety of tasks including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**Responsibilities:**
- Ensure consistency, palatability, and flavor conformity of products
- Investigate and resolve complaints regarding food quality, service, and accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards
- Monitor budgets and timesheets
- Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation
- Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities
- Keep records required by government agencies regarding sanitation, and food subsidies when appropriate
- Establish and evaluate standards for personnel performance and customer service
- Review work procedures and operational issues to determine ways to improve service, performance, or safety
- Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary
- Maintain food and equipment inventories and keep periodic inventory records
- Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities
- Order and purchase equipment and supplies
- Assess staffing needs, and recruit staff using ADP Recruitment platform
- Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control
- Utilize point of sale cash register. Count money and make bank deposits
- Filling out business or government forms, maintaining records, reports, files and safety reports
- Adhere to Company opening and closing procedures and maintain accompanying records
**Requirements:**
- Customer Service - Knowledge of principles and processes for providing customer service
- Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods
- Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services
- Communication - Speaking to others to convey information effectively
- Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision-making
- Mathematics - Using mathematics to solve problems
- Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed
- Operation, Monitoring and Control - Controlling operations of equipment and systems
