What are the responsibilities and job description for the New Store Opening Manager position at Playa Bowls?
WHO WE ARE
Playa Bowls is New Jersey's Original Acai Shop founded in 2014, and our mission is to serve the highest quality, innovative products to support healthier lifestyles and inspire a world of fun, excitement, and togetherness. At Playa Bowls, we live our brand in our actions and in the relationships that we make in our communities. Our focus is to provide a bowl full of deliciousness to every guest, delivered with authenticity and passion for the Playa way. What began as a pair of blenders, a patio table, and a fridge has flourished into a 250-unit operator and franchisor of the leading fast casual restaurant concept.
WHAT WE OFFER
- Competitive pay: We offer competitive base pay and a great incentive bonus participation program!
- Employee Benefits: We offer Paid Time Off, Vision, Dental, Health benefits and a 401(k) plan.
- Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
- Fun Environment: We are always dancing, smiling & having lots of fun!
- Playa Discounts: If an employee is working, they receive 50% off and one free bowl during their shift & if they are not working, they receive 30%. Win-win!
WHO YOU ARE
You’re a positive and enthusiastic people-person, who may just so happen to have a passion for travel, fruit, superfoods, and all things healthy! As a New Store Opening Manager, you will be doing a variety of tasks from training new employees to strategically resolving problems. You will be responsible for supporting new and existing franchisees/licensees in all aspects of business planning, driving operational excellence and the guest experience. If you enjoy fast-paced environments, career growth, entrepreneurial thinking, innovation, and an occasional silly food pun, we want you!
WHAT YOU’LL DO
- Serve as Playa Bowls Brand Ambassador to protect and uphold our coveted brand standards
- Conduct pre-opening operations ck-list and food safety assessment approving the shop opening
- Coach, support and guide the franchisee & their team through opening & post opening providing constructive feedback ensuring they are set up for success executing the Playa Bowls Way
- Facilitate and support pre-shop opening set-up ensuring everything is set-up & merchandised per Playa Bowls brand standards and planograms including & not limited to:
- Proper equipment and small wares placement, functionality & troubleshooting
- Proper front of house, front line station, back of house and management office set-up
- Inventory Management: Schedule and receive product & dry goods deliveries ensuring proper product quality, quantity and storage requirements are met
- Lead & facilitate pre-shop opening crew training for shop one and train the trainer for shop two
- Observe, coach and support pre-open, open and post open team execution:
- Labor Management: Review the pre-opening, opening & post opening schedule sharing team service aces in their place’s recommendations & best practices
- Product Quality: Monitor food preparation, portion measurement & weights, garnishing, packaging and overall presentation ensuring all product recipes and builds are followed
- Guest Service: Ensure SURF to service is being executed consistently
- Service guests utilizing the point of sale, preparing products and jumping in where needed serving as a role model
- Support the franchisee & manager with vendor issues & guest complaint resolution
- Perform key resource, system & vendor knowledge checks to confirm understanding; POS, Tap Mango, Chatmeter, GroupMe, Sysco etc.
- Support vendor issue resolution
WHAT YOU’LL BRING
- Valid Driver’s License
- A Team Player
- Great Customer Service
- Ability to work independently and adapt to changing environments
- Communication and Active Listening Skills
- Critical Thinking
- Ability to multitask, have strong organization skills, and be detail oriented
- Personality traits include smart, friendly, outgoing, passion for our business and brands, strong follow up, empathy, and committed
- Most importantly, FUN
WORK CONDITIONS
- Travel required (2-3 weeks per month), as needed or required for restaurant visitation, scheduled meetings, or company functions
- Must be available to work weekends
- Must be 21 years of age to comply with state age travel requirements
ESSENTIAL PHYSICAL FUNCTIONS
- Must be able to remain in a stationary position for prolonged periods of time
- Must be able to lift or otherwise move 25-40 pounds occasionally
- Must be able to retrieve items from high and low shelving, the fridge/freezer, and under counters.
MISSION
Inspire and support our communities one bowl at a time.
VALUES
Community. Respect. Integrity. Quality. Passion.
“Playa Bowls is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.”
