Director, Traffic Support Services

Director, Traffic Support Services

Facility - Footprint Center, Jefferson Street Garage, Lincoln Union

Phoenix, AZ

Job Summary:

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.

Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.

We are seeking an experienced and highly motivated Director, Traffic Support Services to assist team members with ensuring that we provide best-in-class parking experience to all guests attending Phoenix Suns games, Phoenix Mercury games, Arizona Diamondback games, shows, and other ticketed events.

What You Will Do:

• Lead the Traffic Support Services department, daily & event operations, including 24 FT and 70 PT event team members.
• Oversee all the aspects of the parking operations (both daily & event) for the:
• Arena Garage
• Jefferson Street Garage
• Chase Field Garage
• Player 15 Group owned & managed parking lots
• Barricade Services
• Work with the Senior Director, Traffic Support Services, & VP, Event Services to develop department goals and objectives, the annual budget, and service metrics that focus on the organization’s goals.
• Act a facilitator, providing leadership and direction to the Traffic Support Department.  Set the example, delivering exemplary service by creating an upbeat, exciting atmosphere for FT and PT team members, building stakeholders, partners, and guests.
• Work closely with People & Culture on team member engagement, rewards & recognition, policies, and procedures, and maintaining proper staffing levels.

• Work closely with the Event Operations teams at the arena, Player 15 Group HQ, & Chase Field.
• Ensure compliance with organizational & department policies and procedures.
• Manage multiple facilities, tasks, Team Members, and operational needs to ensure the operational objectives are being met. 
• Complete monthly operational reports for the Arena, Jefferson Street Garage & Chase Field Garage.
• Develop and oversee the training of managers, coordinators, team captains and parking attendants to ensure they are meeting job expectations.

• Review post-event reports and recaps to identify trends; offer guidance and solutions for guest experience and operational improvements.
• Assist managers, coordinators and team captains in handling customer complaints and operational issues.
• Monitor & manage effective revenue control procedures and actively pursue new business and methods to improve revenue streams.
• Develop & maintain budgets for each facility and monitor financial reports to ensure business goals are being met.
• Liaison with:
• Phoenix Police & Fire Departments
• Street Transportation Department
• Downtown Phoenix Partnership
• Phoenix Convention Center
• CityScape
• Summit Condos
• Surrounding Parking Operators

What We Need from Our Director, Traffic Support Services:

• Ability to project a friendly, approachable, and professional attitude always, interact well with fellow team members and the general public, and influence, negotiate and gain commitment at all organizational levels.
• Ability to effectively communicate with and listen to diverse populations, including strong verbal communication, written and presentation skills.
• Effective time management skills and ability to manage several complex projects simultaneously while working under pressure to meet deadlines.
• Proven ability to work effectively independently and in a team environment and/or frequently deal with difficult issues related to people or situations.
• Understands how to manage information, balancing team member confidentiality with business needs; knows when to communicate information upward.
• Computer proficiency and technical aptitude with the ability to utilize MS Office suite, ABI, 24/7 Incident Management System, Suns app, revenue control systems, etc.
• Must have a basic knowledge of technology, including operating and troubleshooting radios, tablets, and parking devices.
• Ability to react appropriately in emergency and high stress situations and maintain order and ensure adherence to all safety and security policies.
• Ability to plan and organize work by recognizing priorities and deadlines.
• Experience with revenue control equipment.
• Good interpersonal skills with the ability to work with all staff levels
• Valid driver’s license with a good driving record
• Be able to maintain flexibility in work schedule to meet organizational needs.

Experience/ Education Requirements:

• Minimum of 5 years of management experience in the parking industry or similar field.
• Understanding of financial statements/accounting, preparing & reporting budgets.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Director, Traffic Support Services to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical effort and dexterity:
  • Must be able to stand for extend period
  • Ability to lift 50 pounds
  • Must be able to work outside in all types of weather.
  • Able to lift and stage equipment as required.
• Visual acuity, hearing, speaking:
  • The ability to communicate & hear via two-way radio is imperative
  • The ability to see the passes and recognize the colors and numbers is essential to the operation of the garage.
• Environment and scheduling:
  • Required to work inside and outside the facilities
  • Be able to stand long hours
  • Work hours vary to meet the operational needs of the organization.

• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com