Manager, Inside Sales

Manager, Inside Sales

Team Member Headquarters

Phoenix, AZ

Job Summary:

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and PHX Arena.

Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence and being a part of creating memorable experiences.

We are seeking an experienced and highly motivated Manager, Inside Sales, to develop and lead the Inside Sales team to drive ticket sales revenue across Player 15 Group entities, including but not limited to the Phoenix Suns, Phoenix Mercury, and PHX Arena. This role focuses on recruiting, training, and mentoring entry-level sales representatives to build a strong talent pipeline for senior-level revenue positions. The ideal candidate will cultivate a high-performance sales culture, implement effective training programs, and provide hands-on leadership to maximize revenue and professional growth.

What You Will Do:

• Talent Recruitment, Development & Training
• Foster an environment focused on exceeding revenue expectations, activity leading to desired outcomes, and continuous training to support accelerated development
• Develop a structured ongoing recruitment & onboarding process to attract and retain premier entry-level talent.
• Design and implement comprehensive sales training program that continuously enhances skillsets, sales techniques, and overall product knowledge
• Conduct bi-weekly one-on-one coaching sessions to provide mentorship, career development guidance, and performance feedback.
• Develop and maintain sales manuals, training materials, and best-practice guidelines for accountability and performance improvement.
• Assist in the planning, communication, and execution of ticket sales campaigns, special projects, and strategic sales initiatives.
• Performance Management
• Establish and communicate clear revenue goals while accurately tracking individual and team performance.
• Coach towards aggressive daily and weekly activity expectations, providing feedback, guidance, and leadership.
• Assist team on sales appointments, meetings, calls, and game-day responsibilities.
• Develop innovative sales contests, incentives, and recognition programs to drive inspiration and results.
• Ensure internal system compliance and reporting outputs across all aspects of daily activities and outcomes.
• Deliver first-class customer experience, strengthening retention and renewals
• Game Day & Event Responsibilities
• Organize and oversee Inside Sales team responsibilities on game days, including prospecting events and networking opportunities.
• Attend Suns and Mercury home games, leveraging events and in-game activations to acquire potential customers.
• Support the execution of special ticketing promotions, group outings, and fan engagement initiatives.
• Collaboration & Leadership
• Work closely across departments, including Marketing, Fan Experience, and Business Intelligence, to align on campaigns and initiatives.
• Ensure that all Inside Sales Consultants are delivering a first-class customer experience, strengthening retention and renewals.
• Provide leadership, mentorship, and development opportunities to create a strong pipeline of future sales talent within the organization.
• Perform other duties as assigned to support the overall ticket sales and service strategy.

What We Need from Our Manager, Inside Sales:

• Strong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele.
• Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups.
• High-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets.
• Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations.
• Strategic thinker, capable of identifying opportunities, analyzing data, and implementing successful sales tactics.
• Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts.
• Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention.
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events.

Experience/ Education Requirements:

• Bachelor’s degree in business, marketing, sports management, or a related field from an accredited college or university preferred
• 3-5 years of ticket sales or service experience within the sports and entertainment industry.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Manager, Inside Sales to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com