Mobile Support Specialist

PHX Arena

Phoenix, AZ

Job Summary:

Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.

Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.

We are seeking an experienced and highly motivated Mobile Support Specialist to assist team members with promoting and assisting of PHX ID adoption for guests at the arena.

What You Will Do:

• You will work on-site events (i.e. home games, shows and concerts) in an effort to assist with PHX ID adoption and support
• You will be responsible for all operational needs and activation of the following elements while at events – including helping fans download the team app, assisting with accessing PHX ID questions, and supporting other mobile initiatives
• Facilitate on-site promotions, engage with fans and be the go-to PHX ID guru
• Occasionally you may assist with answering messages and phone calls relating to digital ticketing and PHX ID
• You will be responsible for completing post-event wrap-up forms after every event
• Assist with other tasks on an as-needed basis

What We Need From Our Mobile Support Specialist:

• Maintains regular and reliable attendance
• Flexible schedule to include evenings, weekends, and some holidays
• Must be able to work most home games, nights/weekends and holidays required
• Requires prolonged standing
• Hardworking, detail oriented and results driven
• Strong leadership skills with the ability to be a team player and enjoy working in a team environment
• Excellent interpersonal skills
• Customer service first mentality
• Patient and able to clearly relay instructions

Experience/ Education Requirements:

• High school diploma or GED
• Previous customer service or IT experience preferred

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by Mobile Support Specialist to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout the arena for long periods of time.
• This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
• S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
• Must be able to carry on a conversation both on the phone and in-person.
• Ability to Read, Write & Speak in English
• Wide range of full-time benefit options including
• Medical, Dental and Vision coverages
• Life and Disability options
• Vacation, sick and holiday leave programs
• In-arena work requirements with the potential of hybrid schedules based on each role and department.
• Perks:
• Discounts at Fanatics Team Shop
• Tickets available for Phoenix Suns and Phoenix Mercury games
• Visit our Culture page to learn more about our culture and work environment

Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com