What are the responsibilities and job description for the Ticket Service Representative position at Player 15 Group?
Ticket Service Representative
Footprint Center Arena
Phoenix, AZ
Job Summary:
Player 15 Group includes several companies and many collaborative departments that support the Phoenix Suns, Phoenix Mercury, and Footprint Center.
Would you like to win championships and create sustained success? Player 15 Group is looking for individuals who are committed to pursuing excellence, win championships, create sustained success and desire to play a role in creating memorable experiences.
We are seeking an experienced and highly motivated Ticket Service Representative to assist guests with digital ticketing needs for all Arena sports, concerts and other events. This includes providing event information, venue policies, and selling individual tickets to the general public in person or over the phone.
What You Will Do:
- Greet each guest in a friendly and enthusiastic manner
- Perform assigned duties with a focus on excellent guest service
- Sell tickets using Ticketmaster Host, Archtics and TM1 Sales ticketing system
- Provide information regarding event schedules, various pricing and seating arrangements
- Explain venue and show promoter policies for all events
- Troubleshooting digital ticketing issues within the Suns and Ticketmaster Apps
- Answer ticket office phone line
- Provide general information regarding arena policies and event details
- Maintains regular and reliable attendance (60% monthly event availability)
- Stay current on events scheduled at the Footprint Center
- Troubleshooting event night issues (customer account issues, ticket transfers, scanning, etc.)
- Balancing and reconciling daily/nightly ticket sales
- Ensure compliance with ticket related ADA laws
- Assist in box office cleanliness
- Follow dress code policy-Business casual
- Other administrative duties as assigned
What We Need From Our Ticket Service Representative:
- Excellent customer service and interpersonal skills
- Effective problem solving using multiple ticketing software platforms
- Basic computer skills
- Attention to detail in a fast-paced environment
- Maintain a professional appearance and demeanor
- English/Spanish bilingual is preferred
- Ability to work and communicate in noisy environments
- Ability to interpret data and respond accordingly
- Ability to Read, Write & Speak in English
Experience/ Education Requirements:
- High school diploma or GED
- Minimum six months guest service experience required
- Cash handling and credit card transaction experience preferred
What You Can Expect:
The work environment characteristics described here are representative of those that must be met by Ticket Service Representative to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to transit throughout the arena for long periods of time.
- This position works mainly indoors, removed from extreme weather; exposure to weather is <5%
- S-Sedentary Work – Exerting up to 10 pounds of force occasionally.
- Must be able to carry on a conversation both on the phone and in-person.
- Ability to Read, Write & Speak in English
- Wide range of full-time benefit options including
- Medical, Dental and Vision coverages
- Life and Disability options
- Vacation, sick and holiday leave programs
- In-arena work requirements with the potential of hybrid schedules based on each role and department.
- Perks:
- Discounts at Fanatics Team Shop
- Tickets available for Phoenix Suns and Phoenix Mercury games
- Visit our Culture page to learn more about our culture and work environment
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
For questions about this career opportunity, please contact the People & Culture Recruiting team at recruiting@suns.com
