What are the responsibilities and job description for the Director, Club Relations-On Site, Ft. Lee, NJ (Community Relations, Community Engagement) position at Players Alliance?

Title : Director, Club Relations (Community Relations, Community Engagement)

Relationship Building, Community Partnerships, Programming, Non-Player Facing Role

Location : On Site, Ft. Lee, NJ (Non- Hybrid, Non-Virtual)

Ability to travel when needed to MLB Club Teams

Department : Giving and Growth

Competitive Salary and Comprehensive Benefits Package

Thank you for applying to The Players Alliance. All of the roles posted on this site will be based on site in the office in Fort Lee, NJ. The roles are not virtual, remote, nor hybrid. We have a beautiful brand-new office ready to be staffed by talented individuals ready to make an immediate impact. We encourage individuals to apply who believe in the mission, vision, impact and core values of The Players Alliance. We will not be accepting applications submitted on behalf of Staffing and Temp Agencies for direct hires. Thank you!

Functioning as a member of the Giving and Growth Team TPA’s Director, Club Relations is responsible for forming, managing and maintaining connections with the 30 clubs within MLB with the purpose of supporting TPA’s needs for communication, connection, programming and reach . The director’s duties include meeting regularly with club leadership and staff both virtually and in-person to discuss new programming, opportunities for partnering, bridgebuilding, resolving any fundraising issues with payroll-based fundraising and preserving and

maximizing the TPA / MLB relationship

Duties and Responsibilities

The Director of Club Relations will build and maintain relationships with club leadership and staff. The hired leader will serve as point in the introduction and education on all TPA programming launches and grant portfolio. They will provide each club with personalized feedback, building rapport via responsiveness to inquiries and a collegial stance in all matters. The Director of Club Relations will collect and analyze feedback to quickly identify trends and concerns needed to be addressed by TPA leadership and processes impacting successful collaboration with MLB Clubs. The Director will actively search for opportunities for collaborative work in community with club staff and local partners. The best applicants will have extensive experience in donor / customer relations, sales or other customer-facing roles. Duties will include but not be limited to :

Building, exploring and improving relationships with Clubs, key suppliers and partners.

Reviewing TPA’s practices (in partnership with TPA’s leadership) to ensure Clubs get maximum collaboration and coordination from the TPA partnership

Developing and overseeing TPA’s Club Relations data Management system.

Developing recognizable communication tools to consistently educate and inform clubs about TPA’s programs, priorities and platforms.

Leading the effort to attend to all club issues and concerns, planning to resolve all issues promptly.

Identifying potential opportunities for TPA’s Development team to follow up and explore.

Developing and conducting club satisfaction surveys and recommending / implementing solutions to improve satisfaction.

Working with internal departments of TPA to ensure the meeting of club work requirements

Qualifications :

B / A or B / S preferred

Stellar performer holding a track record and clear exhibition of professional maturity and brand based friend raising

Previous experience in management / leadership, with demonstrable and quantifiable evidence of success

Previous success and experience working in organizations and roles held in the public’s trust

Familiarity, comfort and commitment to excellence in both the principles and practices of diversity, equity and inclusion.

Strong, honest, ethical work demeanor and style

Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results

Proficient in developing, maintaining and utilizing CRM tools.

Must possess strong presentation skills and proficiency in computer application programs

Friendly, outgoing personality, with an ability to connect via phone / zoom and in person

Business professional dress, groom and appearance

Able to effectively communicate with peers, superiors, and club staff via excellent listening and communication (both written and verbal)

Ability to energize others around a mission, and work through moments of shared and opposing goals

Ability to work independently and in a team environment

Organized and self-motivated with ability to meet strict deadlines

Experience : Minimum 5 to 7 years in donor / customer relations management

The Players Alliance is an Equal Opportunity Employer

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Director, Club Relations-On Site, Ft. Lee, NJ (Community Relations, Community Engagement)

What are the responsibilities and job description for the Director, Club Relations-On Site, Ft. Lee, NJ (Community Relations, Community Engagement) position at Players Alliance?

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