Customer Service Representative (CSR)

About Players Health

At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. This is not only our mission, but also our promise to sports. A promise we will not break. There are over 50 million youth athletes playing sports in the US and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, inspiration, and so much more.

Players Health is a VC backed, mission-driven, sports technology platform providing digital risk management services, reporting tools, and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.

Our Core Values

We Cannot Achieve Our Mission Without Having a Strong Culture. We Believe That At The Core Of a Strong Culture Is a Shared Set Of Values. The Values That We Hold True And Look For Our Employees To Embrace Are As Follows

• Lead with Mission: Our mission always comes first. If we stay on mission as an organization, then we believe we will be successful in our professional and personal lives.
• Go Beyond: We're not satisfied with just "good enough" - we go above and beyond to achieve awesome results that impress and inspire.
• Operate like Owners: We believe in operational excellence. We take ownership of our work and approach every task with a sense of pride, responsibility, and commitment to excellence. We don't just rent our roles - we own them and strive to make a lasting impact.
• Virtue First: From the big decisions to the small details; honesty, integrity, and transparency are the bedrock of our culture and the foundation for everything we do.
• Service: We live to serve others with humility, empathy, and kindness. We put our customers, colleagues, and community first, and always strive to exceed their expectations with a smile.
  
  
  

About The Role

The Customer Service Representative (CSR) plays a vital behind-the-scenes role in supporting our sales pod, which consists of a Producer, Account Manager, and Athlete Safety Advisor. Reporting directly to the pod’s Account Manager, the CSR ensures smooth operations by handling administrative tasks, processing customer requests, and assisting with sales and service support. This role will report to the Chief Customer Officer and is available to work remotely or hybrid near one of our regional employee hubs (Minneapolis, MN or Dallas, TX), unless approved otherwise. Players Health is a remote-first distributed workforce. Travel may be required for team collaboration, training, and development. The Customer Service Representative role has a compensation range of $22.00 - $26.44 an hour depending on skills and experience.

This role is ideal for a detail-oriented and proactive individual who thrives in a fast-paced environment. The CSR will work closely with the Account Manager to manage customer information, facilitate internal processes, and help the sales pod deliver outstanding client experience. While this position is not customer-facing, the CSR’s work is essential in maintaining efficiency and ensuring seamless communication between the sales pod and customers.

Responsibilities

Sales Pod Support & Process Coordination

• Assist the Producer, Account Manager, and Athlete Safety Advisor by managing administrative tasks and tracking customer needs.
• Support the Account Manager in handling renewals, account updates, and follow-ups.
• Process orders, invoices, and service requests, including but not limited to certificates of insurance (COIs) to ensure a smooth customer experience.
• Maintain accurate records in CRM and internal systems, ensuring all customer interactions are properly documented.
• Coordinate internal communication between departments to facilitate customer solutions.
  
  
  

Operational & Administrative Support

• Prepare customer proposals, quotes, and contracts as directed by the Account Manager.
• Track and manage open tasks and service requests, ensuring timely completion.
• Assist in scheduling meetings, follow-ups, and internal workflow coordination.
• Support the Athlete Safety Advisor in the preparation of Athlete Safety Score Reports and Findings & Recommendations.
• Attend all quarterly and monthly client meetings, providing administrative support and ensuring action items are documented.
  
  
  

Collaboration & Continuous Improvement

• Work closely with the sales pod to identify and address workflow inefficiencies.
• Monitor internal processes and suggest improvements to enhance team productivity.
• Assist in compiling reports and data for sales performance and customer trends.
• Participate in team meetings, providing insights and updates on internal operations.
  
  
  

Minimum Skills & Qualifications

• Highly organized with strong attention to detail.
• Ability to multitask and prioritize tasks efficiently.
• Strong problem-solving skills and ability to work independently.
• Proficient in CRM systems, Microsoft Office, and administrative tools.
• Previous experience in commercial insurance customer service, sales support, or administrative roles is preferred.
• Ability to obtain the state-required insurance license within 90 days of employment to maintain active status and be fully equipped to support clients.
  
  
  

Desired Characteristics

• Excellent oral and written communication skills.
• A “roll up your sleeves” mindset.
• Self-motivated and able to thrive in a fast-paced, quickly changing remote environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Keen attention to detail and adherence to deadlines.
• Excellent verbal and written communications skills.
• Strong Excel and PPT skills.
• Be process-oriented.
• Strong preference for candidates with expertise/experience with insurance designations such as Accredited Customer Service Representative (ACSR) or Certified Insurance Representative (CISR).
• Demonstrated ability to own the company message.
  
  
  

Additional Requirements

• Ability to travel occasionally for team events, collaboration, engagement, conferences, or customer visits.
• Must have a dedicated safe and secure remote work environment.
• Must have the ability to work and be productive in a remote work environment.
• Exceptionally self-motivated and ability to work autonomously.
• Proactive communicator in all communication methods, including email (Outlook), verbal (in-person & phone), instant messaging (Slack & Teams).
• Willingness and ability to attend virtual meetings with camera on – we respect that there are times when employees may need to turn their camera off. We also have a great culture and want to engage with you! By regularly using cameras, we form connections and get to know each other, as well as promoting positive and respectful interactions amongst colleagues.
• Located in or willingness to work on Central or Eastern Time Zone.
• Must be 18 or older.
• Work location must be in the United States.
• Must have unrestricted work authorization to work in the United States.
  
  
  

Players Health is committed to building a diverse and inclusive work environment. We are proud to be an equal opportunity employer and welcome all applicants regardless of race, color, religion, creed, gender, sexual orientation, marital status, gender identity, national origin or ancestry, age, citizenship, disability, pregnancy, veteran status, or any other basis protected by applicable law.