What are the responsibilities and job description for the Manager, Sales and Service (George Mason Sports Properties) position at Playfly LLC?

Job Description

MANAGER, SALES & SERVICE (GEORGE MASON SPORTS PROPERTIES)

Fairfax, Virginia

Hybrid

THE RUNDOWN

Playfly Sports is looking for a Manager, Sales & Service to join our team in Fairfax, VA.

The Manager, Sales & Service is responsible for managing all tickets sales for ticketed sports through outbound, inbound, and renewal sales, in an effort to “upsell” conventional fans into packages that increase their level of spend, and / or their level of avidity for the Collegiate Athletics. Functions may include, but limited to, strategy development and implementation, ticketing system administration, as well as management. The Manager will also have individual sales goals.

WHAT YOU’LL ACCOMPLISH

Assist and at times lead the day-to-day operations of ticket sales for ticketed sports through outbound, inbound and renewal sales, ensuring compliance with all policies and procedures
Lead, motivate, develop and retain sales & service consultant(s)
Sell ticketed sports including, but not limited to Men and Women’s Basketball, Men's and Women's Soccer, Men's Volleyball and Baseball with a full menu of products
Meet or exceed sales goals while providing superior customer service
Manage and retain a large account base of premium seating, season ticket members, and group sales clients
The candidate will be accountable for certain levels of outbound sales activity (executed / scheduled) and daily goals
Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
Investigate and resolve ticket-related issues
Establish and maintain effective working relationships with internal and external customers, and updates / relays all box-office related event information to each department and client
Assist in recruiting and hiring ticket office and event staff with diversity of age, race and ethnicity, gender, experiences, thinking styles, perspectives etc
Train and supervise ticket office and event staff
Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development
Lead, motivate, develop and retain ticket office and gameday staff
Oversee day-to-day and event operations of the ticket office, ensuring compliance with all policies and procedures
Manage all aspects of customer service as it relates to both internal and external customers, enforcing customer service program and other corporate initiatives
Supervise and maintain accurate financials, accounting records and detailed reporting for ticket sales and income for the athletic ticket office, including reconciliation for all daily reports (e.g., reconciling box office receipts, sales reports and deposits) monthly reports, event settlement, and reconciling with the finance department as requested
Manage all accounting functions within department including budget transfers, payroll deductions, refund checks, etc, year-end reconciliation, and coordinates with athletics business office to prepare for yearly NCAA audits
Ensure programming best practice and procedures, season renewals, inventory management, a-z program building
Investigate and resolve ticket-related issues
Establish and maintain effective working relationships with internal and external customers, and updates / relays all box-office related event information to each department and client
Collect ticket monies, tracks accounts payable / receivable, follows up on past due invoices, processes payments, enrolls season ticket holders in payment plans
Process / fill approved charity tickets requests and documents all complimentary tickets issued
Serve as department liaison with students, faculty, staff, alumni association, and the general public
Assist development of marketing and promotional activities
Evaluate sales / marketing / project -related materials and proposed actions, analyze challenges or consequences, identifies alternative actions / solutions, and implements recommendations in support of organizational objectives
Other job-related duties as assigned

WHAT YOU’LL BRING

Minimum of 1-3 years of ticket operations experience (in a college athletics setting strongly preferred) with a minimum of 1 year in ticket sales or service, ticketing management, and / or team leader preferred

Bachelor's Degree preferred but not required

Experience and working knowledge of Paciolan, eQuery, and eVenue ticketing and reporting systems is strongly preferred

Computer and Microsoft Office application proficient, with advanced-level Excel skills preferred

Detail oriented with strong analytic, administrative and time management skills, as well as the ability to be flexible

Demonstrated problem-solving abilities

Organized and demonstrated ability to manage multiple tasks with minimal supervision in a fast-paced environment

Excellent written and verbal communication skills, including the ability to with quickly develop positive relationships

Ability to work well with others and comfortable taking initiative

Proven ability to provide exceptional customer service to internal and external customers

Self-motivated and energetic

Working knowledge of NCAA rules and regulations

Belief that a culture that encourages collaboration, flexibility, equity and fairness that enables individuals to contribute to their full potential, feel valued, and supported is key to success; personally, professionally and for the company

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

Availability to work outside typical office hours including nights and weekends as needed

The work is sedentary in nature

Walking, standing, bending and carrying of light office items is required

The work is typically performed in an adequately lighted and climate-controlled office environment

May require occasional travel. Less than 5%

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact recruiting@playfly.com

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