POSITION SUMMARY : The primary responsibility of the Promotions Agent is to provide service to guests at the Royal Rewards Desk, by enrolling them in the Royal Rewards Program. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Top 5 Specific Job Functions :
- Maintain a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience and ensure efficient operations of the Royal Rewards Club
- Assists guests, players, and casino hosts with all requests in a professional and timely manner
- Explains the Royal Rewards program in detail and effectively enrolls new members, inputs all player information into the database system and issues Royal Rewards cards
- Utilizes all aspects of the Player Tracking System
- Stays informed about all Slot Division activities and events, and maintains general knowledge of the property
Other Specific Job Functions :
Keeps abreast of changes in procedures, policies, and information pertaining to the operation of both the department and propertyBe familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accuratelyPromote the company's outlets and amenities by educating guests on restaurants, shows, and other outlets such as spa, retail, and poolSuggest activities and book reservations as it pertains to guest entertainment, dining, and other servicesUp-sell and cross-sell property amenities to guests company-wideEnsures guest information is updated and accurate at all times. (i.e. address, phone, guest profiles and preferences)Meet the demands of a fast-paced environment by using good judgment and the ability to multi-taskPractice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistanceMonitor and maintain cleanliness, sanitation, and organization of assigned work areasPerform all duties as deemed necessary for the success of the department.Own all requests and complaints; resolve issues immediately and follow up to ensure the guest's satisfactionIdentify and report defects throughout the department; notify supervisors immediately of hazards, injuries, equipment or processes that negatively affect the operationsPerforms all other job related duties as requested by managementThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
Required :
At least 6 months of guest service experience; preferably in hospitality and / or travel industryAt least 6 months experience handling high-volume calls and multi-line phonesExcellent customer service skillsHave interpersonal skills to deal effectively with all business contactsProfessional appearance and demeanorWork varied shifts, including weekends and holidaysHigh School diploma or equivalentWorking knowledge of Microsoft Office (Word, Excel, Outlook and PowerPoint)Able to effectively communicate in English, in both written and oral formsStrong verbal and written communication skillsPreferred :
At least 1 year of Promotions or Player's Club experience in a hotelBilingualPrevious experience working in a similar resort settingBasic computer knowledge and the ability to accurately type 30 wpmCERTIFICATES, LICENSES, REGISTRATIONS :
Gaming RegistrationAlcohol Awareness CardPlaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
