Job Type
Part-time
Description
POSITION SUMMARY : Ambassador Dealers are dedicated to providing outstanding service in order to create lasting and favorable memories. This position executes the company's core service standards, and brand attributes and initiatives. Job functions include providing prompt, accurate and courteous service while dealing multiple games, and providing all other supporting services. All duties are to be performed in accordance with department and property policies, practices, and procedures.
Top 5 Specific Job Functions :
- Provide excellent service consistent with the property's core service standards and brand attributes
- Greet and welcome guests, establish rapport, and provide excellent customer service by answering questions, resolving disputes and adhering to guest requests
- Handle transactions for "buy ins", payoffs and markers
- Deal multiple games
- Take losing bets and pay winning bets following rules and procedures
Other Specific Job Functions :
Maintain a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience and ensures efficient operationsProvide a welcoming atmosphere by interacting, engaging, entertaining, and inspiring guest service and create positive, memorable and efficient guest interactionsProactively greets guests within the gaming environment, identifying needs and fulfilling appropriatelyDirecting guests as appropriate to minimize wait times.Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocolsEnthusiastically promotes features and benefits of Royal Rewards, venues and outletsMaintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information, and proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessaryExceeds standards for personal appearance and grooming at all timesVerify fills and credits to the gameMaintain general property knowledgePerform all duties while providing maximum game protectionNotify supervisor / manager of any suspicious or unusual activity and / or transactions in a timely and responsible manner.Standing for long periods of time may be requiredThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
Requirements
Required :
Must be 21 years of age or olderAt 6 months experience and / or have successfully completed Dealer SchoolAdheres to appropriate gaming regulations, policies and proceduresDeal multiple gamesA highly motivated and energetic personalityHas ability to take initiative and exhibit flexibilityExcellent customer service skillsHave interpersonal skills to deal effectively with all business contactsProfessional appearance and demeanorWork varied shifts, including weekends and holidaysAble to effectively communicate in English, in both written and oral formsMust have or be able to obtain a Gaming RegistrationAbility to pass an audition and interviewProfessional appearance and demeanorWillingness to learn how to deal additional gamesPreferred :
At least 1 year experience as a DealerHigh School diploma and equivalentPrevious experience working in a similar gaming settingCERTIFICATES, LICENSES, REGISTRATIONS :
Gaming RegistrationPlaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
