What are the responsibilities and job description for the Field Service Technician position at PlayOn LLC?
THE ROLE
We are seeking a skilled and proactive Field Service Technician to join our team. This role is essential in managing and maintaining our fleet of cameras for top customers within a designated service area. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first mindset. You will be responsible for both proactive maintenance visits and reactive break / fix service calls, ensuring the seamless operation of our equipment in schools.
THE OUTCOMES WE EXPECT :
Outcome #1 : Provide on-site installation, troubleshooting, repair, and maintenance of equipment to ensure optimal performance and customer satisfaction.
Outcome #2 : Deliver exceptional customer service by effectively communicating solutions, educating clients on product usage.
Outcome #3 : Ensure all work adheres to safety standards, regulatory guidelines, and company policies while maintaining accurate records of service activities, including reports and updates on completed tasks.
Key Responsibilities.
- Perform routine maintenance and troubleshooting on camera systems and associated network equipment.
- Conduct proactive visits to schools to ensure all equipment is functioning correctly, identifying and resolving potential issues before they impact service.
- Handle small amounts of spare inventory as trunk stock to repair issues while onsite.
- Provide on-site technical support for camera and internet service issues, utilizing your technical expertise to quickly diagnose and resolve problems.
- Install and configure new equipment as needed, ensuring proper set-up and integration of existing systems.
- Respond to reactive service tickets when a camera or system fails and troubleshoot and repair issues.
- Build and maintain strong relationships with school athletic directors, administrators, and IT directors ensuring a high level of customer service and satisfaction.
- Communicate effectively with school staff to explain technical issues and the steps taken to resolve them.
- Perform physical tasks including lifting equipment up to 50 pounds, using boom and scissor lifts, and working on ladders.
- Handle long drive times and be comfortable standing for extended periods as needed.
- Keep detailed records of service visits, including issues encountered and resolutions, photos of the equipment site and how it is installed, ensuring accurate documentation for future reference.
- Maintain accurate equipment records in salesforce.
- Maintain customer CRM (salesforce) with updates on service activities and any significant issues.
- Maintain and update accurate and current school contact information - name, email, phone numbers.
THE PERSON.
HOW YOU PLAY.
LI-DNI >
Company Overview
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands-including GoFan, NFHS Network, and VidSwap-empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters : supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you'll love working at PlayOn
Product, potential, and people. We're a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You'll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don't just show up-we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what's right even when it's hard. Together, we strive to be better every day-because we know that's how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid / flexible work environment
Note : Must be a full-time employee to participate in the company's employee health benefit plan. Part-time employees and interns are not eligible to participate.
