What are the responsibilities and job description for the Pendo Administrator position at PlayOn Sports?
PlayOn is seeking a Pendo Administrator to own and optimize our Pendo instance to better understand and improve our customers’ experiences with the PlayOn family of products.
The ideal candidate will possess a strong background in Pendo administration, with meaningful experience successfully managing Pendo implementations, configurations, and optimizations. As a Pendo evangelist within PlayOn, you will collaborate across the organization to ensure that both the platform and our customer-facing team members are leveraged to their full potential, driving customer adoption, product awareness, increased lifetime value.
The outcomes you’ll deliver
Increased upsell opportunities through optimized Pendo configurations and usage.
Enhanced cross-sell potential supported by comprehensive Pendo analytics and reporting.
Improved onboarding experience for users, leading to higher engagement and product adoption.
In this Role, You Can Expect To
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and VidSwap—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you’ll love working at PlayOn
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.
The ideal candidate will possess a strong background in Pendo administration, with meaningful experience successfully managing Pendo implementations, configurations, and optimizations. As a Pendo evangelist within PlayOn, you will collaborate across the organization to ensure that both the platform and our customer-facing team members are leveraged to their full potential, driving customer adoption, product awareness, increased lifetime value.
The outcomes you’ll deliver
Increased upsell opportunities through optimized Pendo configurations and usage.
Enhanced cross-sell potential supported by comprehensive Pendo analytics and reporting.
Improved onboarding experience for users, leading to higher engagement and product adoption.
In this Role, You Can Expect To
- Manage and optimizePlayOn’s Pendo instance, including onboarding flows, guides, in-app messaging, and feedback tools to enhance the user experience.
- Build and maintain a catalog of onboarding experiences, conduct regular audits, A/B testing, and track key onboarding & activation KPIs.
- Optimize tooltips, modals, and walkthroughs to prevent user drop-off and improve feature adoption rates.
- Collaborate with product marketing, customer success, and CX leadership, ensuring customer needs inform the onboarding process and aligning go-to-market strategies.
- Support content teams with marketing campaigns for new features, competitive research, and battle card creation.
- Iterate on in-app messaging based on performance data and customer insights, and create a system for Pendo governance.
- Create user flows within Pendo to drive cross-sell, upsell, and onboarding, and maintain the calendar of Pendo communication.
- 3 years of professional experience in Pendo administration within a growth stage, B2B organization.
- Strong technical skills in configuring and managing Pendo features.
- Excellent analytical abilities, with a knack for translating data into actionable insights.
- Exceptional communication skills, with the ability to convey complex concepts to both technical and non-technical stakeholders.
- A proactive, solution-oriented mindset, thriving in a fast-paced, dynamic environment.
- The passion for creative problem solving and process optimization.
- Ownership over Participation- You take responsibility for achieving holistic outcomes, prioritize key objectives, and adapt quickly when situations require a different approach. You follow through even against the toughest challenges.
- Team over Stars- You are a bridge builder, establishing processes and relationships with teams outside your own. You work to rally around common goals, find win-win solutions, compromise when necessary, and help others succeed.
- Growth over Comfort- You are driven by a desire to grow and actively seek opportunities to expand your comfort zone, skills, and confidence. You embrace new challenges with curiosity, accepting discomfort and failure as opportunities to learn.
- Fairness over Popularity- You approach decisions with a scientist’s mindset, challenging your assumptions and remaining objective. You consider long-term impact rather than relying on short-term gains, proactively seek others’ perspectives, and manage emotions in decision-making.
PlayOn is a dynamic growth-stage company dedicated to championing the spirit of play in the high school space. Backed by KKR, our family of brands—including GoFan, NFHS Network, and VidSwap—empowers schools with innovative solutions and exceptional service. Our fan engagement platform is the only one that offers event ticketing, streaming, fundraising, concessions, merchandise sales, and website management in one place. We save administrators time so they can focus on what truly matters: supporting the students, staff, and fans who bring their programs to life.
Trusted by thousands of schools across the country, we're here to help create more instant replays, hold-your-breath moments, last-minute comebacks, and games you want to watch over and over again.
When being there means everything, we make sure you never miss a moment.
Why you’ll love working at PlayOn
Product, potential, and people. We’re a leader in the high school event space, constantly evolving our product to meet the needs of administrators. We focus on solving real challenges, learning quickly, and creating impactful solutions.
This is a growth-stage company, meaning your contributions have real impact. You’ll have opportunities to grow your skills, tackle meaningful problems, and make a difference in the lives of schools and the students and fans they serve.
Our culture is built on accountability, collaboration, growth, and fairness. We don’t just show up—we show up for each other. Everyone wears the same jersey, and we play hard, make the extra pass, and cheer one another on. Losses teach us, challenges motivate us, and persistence drives us forward. We value integrity over shortcuts, choosing to do what’s right even when it’s hard. Together, we strive to be better every day—because we know that’s how we win as a team.
The Benefits We Offer
Multiple medical insurance plans to choose from
Dental, vision life and disability insurance
Employee Emergency Fund
Company equity (stock options)
Open PTO policy
401K plan with company match
Hybrid/flexible work environment
Note: Must be a full-time employee to participate in the company’s employee health benefit plan. Part-time employees and interns are not eligible to participate.
