Site Manager

Job Title: Site Manager

Job Type: Hybrid; Part Time; Contract

Contract Length: Approximately 9 months (January 2025 - October 2025), with the opportunity to renew the contract for the 2026 year based on the success of the initial contract. The duration of each program is 5-6 weeks, and the Site Manager would commit to working during the winter, spring, summer, and fall seasons.

Hours

• Core Hours (Class/Admin): 7-10 hours per week per season, depending on the size of the program and the number of classes. Availability is required on Saturday mornings (8:30 AM to 12 PM) and at least one weeknight (4:45 PM to 7:15 PM), as these are when our classes typically run.
• Attendance Policy: The Contractor is permitted up to two excused unpaid absences per season. Total absences allowed equal the number of seasons in the contract. These absences are unpaid and may not occur during the first week of the season. Absences beyond the allotted amount or any taken during the first week may result in penalties that could affect both the total number of allowed absences and the hourly rate.
• Marketing Hours: A minimum of 12 hours per season is expected; however, the effort you put in will directly impact your commission.

Company Overview: Playpen Sports Academy is a toddler sports company with a mission to disrupt the youth sports industry by promoting increased access for families of all income levels, encouraging participation from young athletes of all skill levels, fostering play-based learning, and prioritizing holistic development over competition. With a remarkable growth trajectory, Playpen has expanded from 8 locations to operating in 50 cities across Wisconsin, Illinois, and Indiana within just 4.5 years.

Why Join Us:

• Flexibility: We value work-life balance, offering hybrid work opportunities, flexible hours, and a high level of autonomy.
• Growth and Learning Opportunities (Personal/Professional): We are looking for someone to grow with us over the next couple of years as we continue to expand our reach throughout the Midwest and eventually the entire US.
• Purpose-driven Work: Committed to shaping the future of toddler sports and making a positive impact on young athletes and their families.
• Strong Company Culture: Collaborative and team-based, where every person plays a key role in our success.

This position is ideal for stay-at-home parents or college students seeking flexible, part-time work. It offers the opportunity to develop leadership skills by managing a small team and making real-world decisions, all while contributing meaningfully to the development of young children. Whether seeking supplemental income or aiming to build professional skills, this part-time role provides flexible hours and valuable hands-on experience.

Job Description: The Site Manager role focuses on tasks related to management, marketing, training, schedules, parent communication, coaching, and enhanced operational oversight within a specific site. As a site manager, you will ensure the smooth operation of your assigned locations, uphold our standards, and actively contribute to growth.

How You’ll Make an Impact:

Core Hours:

• On-site Presence & Class Facilitation: Attend all classes during the season to ensure smooth operations, assist coaches and customers, and complete necessary tasks for successful sessions. This role emphasizes strong coaching and leadership, requiring you to lead by example. Provide hands-on support by facilitating classes and coaching alongside your team, demonstrating leadership and program expertise to create an optimal experience for everyone involved.
• Communication and Reporting: Ensure consistent communication with key stakeholders by sending weekly messages to parents, coaches, and the director team. This includes in-season emails and messages to coaches, as well as regular check-ins with the director team, all of which must be completed on time and responded to within 24-48 hours. Relay important information to relevant parties and proactively address any concerns to guarantee the best possible experience. Provide the director team with timely reports on class outcomes and program updates, including insights and recommendations for improvement. Complete all required reports to establish checks and balances, facilitating effective communication and enhancing the overall experience.
• Customer Service and Quality Control: Deliver exceptional on-site customer service by making informed decisions that enhance the overall experience, promptly addressing concerns, and ensuring timely communication. Respond to customer questions and concerns within 24-48 hours, and communicate any needs to the directors immediately. Implement quality control measures to uphold program excellence and ensure customer satisfaction. Always be proactive in anticipating potential concerns, delays, or obstacles that may arise. Continuously seek ways to improve the customer experience, which may involve small adjustments, such as relocating fields to avoid sun glare, rotating game orders to ensure each field has adequate equipment, or creating fun team handshakes to excite kids before class.
• Schedule Management: Ensure schedules are published in accordance with established policies and guidelines. This includes planning staffing needs, managing schedules, and ensuring that all classes are adequately staffed with well-trained coaches to provide an optimal customer experience. Schedules should be published at least two weeks in advance to facilitate effective communication with your team. Additionally, send reminders about classes, important updates, and any changes to ensure everyone is on the same page.
• Staff Management/Recruitment: Effectively manage coaches and communicate staffing needs to relevant parties and actively recruit within the community by distributing job postings and flyers at colleges, sports teams, and other organizations. Schedule 5-10 minute screening calls and invite candidates to shadow or attend a sample class. Assess their fit for the role and provide feedback on the outcome, whether they are hired or not.
• Training and Development: Continuously develop coaches to uphold high standards in program delivery. This includes submitting evaluations of the coaching team and sharing parent feedback with the team at least twice during the season to incorporate their insights. Conduct weekly pre- and post-class briefings, along with preseason training sessions and ongoing training, to facilitate coaches' growth and improvement until our standards are consistently met.
• Inventory Management and Season Preparation: Prepare for the season by confirming the availability of necessary items and organizing storage. Manage past apparel by keeping it separate for pick-up or use as extras in size exchange requests or late orders. Coordinate the delivery of equipment and confirm shipments. Communicate needs promptly to prevent losses and ensure adequate supplies. Train the coaching staff on schedules and class facilitation, and provide training for new classes as needed. Additionally, communicate with parents and address any questions before the season to ensure they have all the necessary information.
• Space Rentals Coordination and Management: Coordinate with previous space rental contacts and identify new rental opportunities. Conduct tours and view spaces while meeting with potential landlords, representing Playpen and clearly communicating our needs regarding space, storage, size, access, makeup dates, holidays, and more. You will have input on the seasonal schedule as long as it aligns with our standard offerings and the landlords’ availability. Report back to the director team on final decisions, necessary payments, and relevant updates. Once a booking is confirmed, maintain clear communication with site contacts to address any concerns and ensure smooth operations throughout the rental period. Proactively manage onsite issues, such as double bookings or maintenance concerns, to provide the best possible experience and foster strong relationships with landlords for future rentals.
• Marketing and Community Engagement: Focus on proactive strategies to enhance community presence through free trial classes, tabling events, and direct connections with local daycares. Engage in cost-effective initiatives like distributing flyers, hosting scavenger hunts, and organizing low-cost events to spread the word in the community. Build intentional partnerships with mom groups and small businesses to create advertising opportunities and establish strong local ties. While Playpen will manage digital marketing efforts such as ads and email campaigns, your role will be to implement boots-on-the-ground strategies that foster personal connections and amplify Playpen's visibility through word-of-mouth, in-person interactions, and local media outreach.

Additional Hour Opportunities (Future focus)

• Daycare Class Hours (Future Focus): 5-10 hours a week at higher hourly Running Playpen classes in Daycare. Helping with marketing through dropping of materials and tabling events at pick up.
• Planning and executing more large-scale events (Birthday parties, day camps, etc)
• Helping management team with general operations as needed and available (general emails, calls, curriculum development, training strategy, etc)
• Larger scale equipment and apparel management, upkeep, and distribution

Compensation:

• Core Hours: $25 per hour for core hours, paid in three equal installments bi-weekly following the first class of each season.
• Commission: In addition to a guaranteed hourly rate, your marketing efforts can lead to commission earnings, directly tied to the amount of work you invest in expanding your site as well as actual growth of registrations for your site.

Benefits:

• Commission directly tied to growth of program, employee discounts, bonus opportunities, flexible schedule, fun work environment, opportunities for growth both within the role and in the organization

Where looking for someone who:

• Thrives in dynamic and fast-paced environments.
• Strong leadership skills with excellent communication abilities.
• Passionate about promoting youth sports and community engagement.
• Collaborative team player excelling with diverse stakeholders.
• Adaptable and flexible in managing changing priorities.
• Driven to achieve growth and excellence in program delivery.
• Experienced in management, marketing, customer service, or event planning.

Requirements:

• Preferred Bachelor's degree in a relevant field.
• Valid driver's license and reliable transportation.
• Proficient in English.
• Ability to work remotely with a reliable Wi-Fi source and computer access.

Job Types: Part-time, Contract, Internship

Pay: $25.00 - $35.00 per hour

Expected hours: 8 – 10 per week

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Evenings as needed
• Weekends as needed

Application Question(s):

• How many years of experience do you have working with children?
• Do you have any prior managerial experience?
• This job has location requirements. Would you be able to work on location in the city listed?

Work Location: In person

Salary : $25 - $35