What are the responsibilities and job description for the Custom Project Fulfillment Coordinator position at PlayPower?
Description
Company Overview & Values:
At PlayPower, we are not just a company; we’re a passionate family of brands dedicated to creating moments of joy and inspiration through play. As a global leader in crafting premier recreational equipment, our mission is to ignite imagination and fuel creativity in people of all ages. By joining our team of over 1600 employees across the world, you are joining a community that believes in the Power of Play! If you're ready to make a lasting impact and bring laughter and fun to the lives of children and adults, explore our exciting opportunities to help us to create a world where play knows no limits.
Company Values:
The Custom Project Fulfillment Coordinator assists the Custom Project Manager in the planning, execution, and successful completion of custom projects, ensuring exceptional value, superior customer service, and full project delivery. This role demands a high level of urgency, accountability, and resourcefulness to ensure timely delivery. Precision and attention to detail are essential, as is the ability to foster and maintain professional relationships with both internal and external stakeholders through clear, effective communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ENSURES PROGRESS AND TIMELY COMPLETION OF CUSTOM PROJECTS BY:
ADDITIONAL RESPONSIBILITIES:
QUALIFICATIONS:
Compensation:
There is a possibility of a bonus(es) based on individual performance and merit to be paid at the sole discretion of the company, but bonus(es) are not guaranteed unless outlined in writing in the offer letter extended to the candidate selected for the position.
Disclaimer:
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. PLAYPOWER reserves the right to change job duties, including essential job functions, according to business necessity.
EEOC Statement:
Company Overview & Values:
At PlayPower, we are not just a company; we’re a passionate family of brands dedicated to creating moments of joy and inspiration through play. As a global leader in crafting premier recreational equipment, our mission is to ignite imagination and fuel creativity in people of all ages. By joining our team of over 1600 employees across the world, you are joining a community that believes in the Power of Play! If you're ready to make a lasting impact and bring laughter and fun to the lives of children and adults, explore our exciting opportunities to help us to create a world where play knows no limits.
Company Values:
- Honesty and Integrity
- Respect and Caring for Others
- Openness and Collaboration
- Individual and Team Accountability
- Passion and Purpose
The Custom Project Fulfillment Coordinator assists the Custom Project Manager in the planning, execution, and successful completion of custom projects, ensuring exceptional value, superior customer service, and full project delivery. This role demands a high level of urgency, accountability, and resourcefulness to ensure timely delivery. Precision and attention to detail are essential, as is the ability to foster and maintain professional relationships with both internal and external stakeholders through clear, effective communication.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
ENSURES PROGRESS AND TIMELY COMPLETION OF CUSTOM PROJECTS BY:
- Serving as a secondary point of contact for all custom projects
- Assisting in coordinating and documenting key deliverables to maintain comprehensive project timelines
- Supporting the Project Manager in meetings to track project progress and ensure adherence to established timelines.
FACILITATING ISSUE RESOLUTION BY:
- Providing support for any project-related challenges, ensuring timely and effective solutions
- Collaborating closely with sales, purchasing and customer service teams to address and resolve customer issues, ensuring a seamless experience.
- Identifying and documenting root causes of issues and assisting in the implementation of appropriate resolution strategies.
SUPPORT PROJECT DELIVERY BY:
- Coordinating with other departments to prepare shipping documents, installation documents, final layout documents and other supporting materials essential for a comprehensive custom project experience.
- Supporting the collection of information required for custom project meetings (weekly, monthly, quarterly)
ENSURING ON TIME COMPLETION BY:
- Assisting in maintaining the custom project Smartsheet.
- Monitoring custom orders for long lead time, high volume items, purchased parts and addressing any discrepancies between MRP systems
CONTRIBUTES TO A TEAM EFFORT, MAINTAINS STANDARD AND ENVIRONMENTAL COMPLIANCE BY:
- Adhering to all company and industry procedures, rules, and regulations
ADDITIONAL RESPONSIBILITIES:
- Assist with various functions across the project lifecycle, ensuring smooth transitions from order receipt to shipment
- Contribute to the preparation and analysis of Key Performance Indicators (KPI’s) to assess project performance and operational efficiency.
- Collaborate with the engineering team to verify quotes and ensure they are accurately applied to the custom engineering Bill of Materials (BOM)
- Work closely with Data Administration and Purchasing to set up custom parts in the system for efficient production and inventory management.
- Monitor and track ship dates using both MRP (Material Requirements Planning) systems to ensure on-time deliveries for both standard and custom orders.
- Assist in preparing the monthly custom newsletter, ensuring relevant information is communicated to the representative organizations.
QUALIFICATIONS:
- Undergraduate degree or equivalent of 3 years’ experience in a business environment
- 1-3 years of project management or related field experience
- Proficiency with Microsoft Office, Teams, Excel and/or Smartsheet.
- Strong proficiency in verbal and written communication, along with excellent organizational skills
- Proven experience in customer service or client-facing roles, demonstrating effective problem-solving and relationship management.
- Ability to work independently with minimal supervision, as well as collaborate effectively as part of a team.
- Willingness to travel occasionally as required by the role.
- Engineering and/or manufacturing knowledge preferred
- Experience in purchasing is a plus
Compensation:
Compensation for this position will be commensurate with the candidate's experience and qualifications, aligning with industry standards. The hourly/salary range for Lewisburg, PA, is also based upon geographical market standards for the industry and position in those areas.
There is a possibility of a bonus(es) based on individual performance and merit to be paid at the sole discretion of the company, but bonus(es) are not guaranteed unless outlined in writing in the offer letter extended to the candidate selected for the position.
PlayPower and its subsidiaries, PLAYPOWER, offers a competitive benefits package including, but not limited to, paid time off, health insurance, and 401(K) for full-time positions.
Qualified candidates only. Please apply through our website and click on careers or on really. Although we appreciate all interest, only those selected for an interview will be contacted. Reference checks and pre-employment drug testing will be conducted.
Disclaimer:
The pay range for this position starts as listed in the job posting but could be higher based on education, experience, and the location of the position. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual's education, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires. Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the job description for accurate starting pay range information or feel free to discuss this with an HR professional if you are chosen to move forward with an interview. This position may be eligible for bonuses based on company discretion.
This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. PLAYPOWER reserves the right to change job duties, including essential job functions, according to business necessity.
EEOC Statement:
PlayPower and all subsidiaries are committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, and military or veteran status, sexual orientation, or any other action covered by federal or applicable state/local laws.
