What are the responsibilities and job description for the Customer Success Manager position at Playtech?
Job Description
What You Will Do
Customer Relationship Management
- Act as CBN STI’s local representative and work with customers to ensure they always receive a best-in-class client experience.
- Acquire an in-depth understanding of customer needs and become a trusted partner using an approach based on honesty and integrity.
- Maintain channels of communication with the customer and visit customer site locations as required.
- Follow up with the customer to ensure satisfaction and ensure performance of root cause analysis for incidents.
Service Delivery and Performance Management
Supplier and Subcontractor Management
Business Development
Financial Management
Various Other Duties and Responsibilities
Qualifications : Qualifications
Knowledge and Experience
Business fundamentals
Technology
Soft Skills and Characteristics
Communication, relationship building, teamwork and collaboration
Analytical skills, problem solving skills
Mandatory Requirements
Candidates must hold both a valid driver's license and passport.
Additional Information
In North America, the DL / ID card is the de facto credential used to prove identity, age and more. CBN STI’s Driver & Vehicle solutions group enables State governments to issue trusted physical and digital credentials that are relied upon by millions of people. CBN STI is the provider of choice for State government customers who prioritize service and delivery excellence, a superior customer experience, and long-term value.
CBN STI’s parent company, CBN, designs and develops industry leading solutions for the following additional domains : Civil Identity, Border Security, Currency and Excise Control, and Lottery and Charitable Gaming. To learn more, visit www.cbnco.com.
Equal Opportunity Employer
CBN STI is committed to achieving a skilled and diversified workforce that reflects the diversity of the population. We encourage applications from everyone, regardless of age, race, disability, gender identity, religion, sexual orientation, or marital status. We are also committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the interview coordinator of any accommodation measures you may require.
