What are the responsibilities and job description for the Online Casino Floor Supervisor position at Playtech?
Company Description
PT Services (Delaware) LLC is part of Playtech - the world's largest online gaming software supplier traded on the London Stock Exchange Main Market. Playtech offers cutting-edge, value-added solutions to the industry’s leading gaming operators. Since Playtech's inception in 1999, our approach has been centered on continual development. PT Services (Delaware) LLC represents Playtech Live product, and our studios contain hundreds of state-of-the-art cameras, broadcasting in premium HD quality, offering the fastest streaming and highest up-time in the market. More than 1,830 talented professionals are part of Playtech Live from different countries all over the world and you have an opportunity to join our international team in Michigan!
Visit our website to learn more about our company. www.playtech.com
Job Description
ESSENTIAL DUTIES AND RESPONSIBILTIES:
- Adhere to New Jersey Gaming Commission Regulations and PT Services Delaware regulations and departmental policies and procedures.
- Cooperate and provide direct assistance to Operations Manager in everyday tasks.
- Organize and control studio operations during assigned shift.
- Monitor and identify disruptions of the studio’s technical problems and immediately solve issues in accordance company policies and procedures and gaming regulations.
- Ensure the studio’s operations compliance with policies and procedures and implementing new policies and procedures as directed.
- Supervise and ensure that Game Presenters, Shufflers, and Players following company’s police and procedure.
- Excellent knowledge of all games provided by the company and be able to apply and explain strategies and rules applied in those games.
- Initiate, lead and oversee communication and conflicts resolutions within competence of held position and provide answers to licensees and their players, including handling complaints and claims, according to the company’s procedures.
- Act in a professional manner to maintain an orderly and positive work atmosphere in the facility.
- Represent management of the company and their interests, considering confidentiality and diplomacy.
- Initiate improvements of the operations and deliver general feedback from the operations stuff, the players, and the licensees.
- To take screenshots and all necessary actions according to the company procedures, and to prepare mistake reports in case Game Presenter and / or Shuffler has made a mistake.
- Correct mistakes made by Game Presenter and / or Shuffler according to company’s procedures.
- Provide reports to management in case of internal mistakes (not related with the licensees).
- Report to the management of any significant or special incident that requires attention immediately
- Cooperate and consult with management to test the performance of programs and applications to provide proper functioning for new and existing online gaming successful operation.
- Perform any additional duties as instructed by management.
