What are the responsibilities and job description for the Customer Success Manager - Remote position at Playvox?
Qualifications
- Bachelor's degree in a business-related or technical field.
- 5 years of B2B client-relationship management experience in software / technology, preferably in contact center industry.
- Knowledge of customer success processes and best practices.
- Ability to manage multiple priorities and tasks; proven strong organizational skills in a high-growth environment.
- Ability to be a subject matter expert within the product and lead customer-facing conversations.
- Ability to identify opportunities for growth and expansion and manage a sales cycle.
- Excellent written and verbal communication skills.
- Strong attention to detail, both written and verbal.
- Full fluency in English.
- Fluency in Spanish or Portuguese is a plus.
Responsibilities
Benefits
Company information : Playvox's powerfully simple workforce engagement management (WEM) solutions transform customer care. We deeply understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating tools that help our customers unlock the full potential in every employee and every interaction. Playvox powers the world's fastest-growing brands. Our agent-empowering suite of workforce management, quality assurance, performance, learning, customer AI, and gamification lives seamlessly in the modern support operations ecosystem with tools like Amazon Connect, Salesforce, Slack, ServiceNow, and Zendesk.
Company Specialties :
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Quality Assurance, Call Center, Coaching, Contact Centers, Call Center Quality Monitoring, Voice of the Customer, Customer Experience Management, Agent Performance Management, and Workforce Management.
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Remote working / work at home options are available for this role.
Salary : $100,000 - $150,000