What are the responsibilities and job description for the Account Manager position at Playwire?
Do you want to get a foot in the door at an online Advertising and Media company that has seen tremendous growth? Do you want to work in the world of online video; one of the fastest growing advertising formats in the world? Then Playwire is the place for you…
Playwire is a full-service digital innovation partner that leverages online advertising and proprietary technologies to build publishing brands in the gaming and entertainment verticals.
The Account Manager plays a critical role in fostering strong customer relationships and ensuring a positive experience with Playwire’s product and service offering. Every day is different, but typically includes optimizing publisher accounts, overseeing partner onboarding, customer communication, and collaborating with other internal teams to solve problems. This multifaceted role encompasses addressing partner inquiries, managing key accounts, maintaining effective communication, and proactively seeking growth opportunities.
Essential Functions:
- Provide speedy and proficient assistance to strategic partners, addressing their questions and concerns.
- Efficiently manage key accounts while ensuring timely handling of other requests.
- Establish a regular cadence of communication with all partners, ensuring Playwire remains top of mind.
- Respond to and resolve customer inquiries of all types within designated SLAs.
- Manage executive-level client interactions, including quarterly business reviews and strategic brainstorming.
- Stay up-to-date on all new product releases and process management relevant to partner onboarding and maintenance.
- Remain informed about industry news and changes in digital advertising standards and practices.
- Collaborate cross-functionally with technical support, yield, and product teams to resolve issues or proactively improve the customer experience.
- Proactively seek growth opportunities with partners and make suggestions for optimizing their performance.
- Maintain an intimate knowledge and understanding of Playwire's systems and partner operations.
- Gather, analyze, and interpret data to provide suggestions for proactively optimizing growth opportunities for partners.
- Responsible for managing a book of business with revenue ranging from $500K to $2M.
Qualifications:
- Bachelor’s degree or equivalent, with a preference for candidates with digital advertising industry experience.
- 2 years of experience with websites, digital advertising, and using an ad server such as Google Ad Manager.
- 2 years of experience working with Analytics tools and platforms such as Google Analytics, Tableau, and MOAT.
- Strong proficiency in Google Suite and advanced Excel skills.
- Familiarity with CRMs such as HubSpot.
- Exceptional attention to detail.
- Strong organizational and problem-solving skills.
- Ability to effectively prioritize tasks and manage multiple workflows.
- Excellent customer service skills.
- Strong written and verbal communication skills.
