BUSINESS OFFICE ASSISTANT
POSTION DESCRIPTION – EFFECTIVE 10 / 1 / 2018
POSITION SUMMARY
The Business Office Assistant assists in the overall business office activities in accordance with current applicable Federal, State and local standards, guidelines and regulations, to assure that proper business office procedures are maintained at all times. Assist in the collection activities of all outstanding balances. Ensures that all information uploaded into the billing software is accurate and completed promptly.
ESSENTIAL REQUIREMENTS
- Must be efficient, maintain confidentiality, exhibit good judgment, and have the ability to speak and write effectively.
- Must be knowledgeable of all legal regulations, guidelines and best practices that pertain to the business office.
- Must possess communication and people skills, the capability to develop staff skills.
Must understand the basics of budgeting and financial reporting.
Must possess an aptitude for problem solving.
Employment is contingent on completion of all pre-employment screenings inclusive of criminal background check and Medicaid Exclusion Screening, both indicating negative results.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Assist residents / families as necessary, or refer to appropriate departments.Complete all forms for Veterans Administration, Representative Payee, Estate Recovery, Social Security, Direct Deposit and other forms from outside agencies.Follow up on submitted Representative Payee Applications.Organize / Keep documentation needed for UMR (i.e. Insurance Premiums, Authorizations for RFMS, etc.)Open / Maintain Resident Trust Fund Accounts in RFMS.Distribute Resident Trust Funds according to Facility Policy and Procedures and Nursing Facility Handbook / Department of Public Welfare guidelines.Pay all resident trust fund bills when appropriate (i.e. spousal allowance, insurance premiums, personal expenses, etc.)Input receipts, invoices and payments to appropriate Resident Trust Fund Accounts in RFMS.Apply for Direct Deposit of income (i.e. Social Security, Pension, Annuities, etc.) and complete follow up until received.Notify pensions, health insurance companies upon death. Contact funeral home for copy of bill and send out notification to responsible party notifying them how funds were distributed.For admissions, verify that resident has financial responsible party listed, Power of Attorney, Living Will and Trust, Advance Directive in permanent file and scanned into financial software.Oversee aspects of the Resident Trust Fund; ensure compliance with Federal, State and Facility guidelines; properly safeguards resident funds entrusted to the Business Office; receipts and deposits all funds received per facility policy.Insurance Payers and proper documentation is accurate and promptly reported.Assists Medicaid Specialist in financial interviews.Enter Invoices into AP system and process for payment, promptly.Assist with obtaining missing invoices, or invoices that need corrections.Relieve for Receptionist as directed.Perform collection activities as directed.Update resident and insurance information in software system as appropriate.Comply with Health Insurance Portability and Accountability Act (HIPAA) regulations.Must be an active participant in the facility’s Quality Assurance / Performance Improvement (QAPI) program and Performance Improvement Project (PIP) and carry out roles and responsibilities as assigned. Must attend trainings for QAPI, follow policies and procedures in support of QAPI efforts, and support QAPI initiatives and findings. Must also report potential or actual non-compliance issues to the facility’s QAPI committee.Perform other reasonable duties as assigned by supervisor.Requirements are representative of minimum knowledge, skills and abilities. To perform this job successfully, the incumbent will possess the ability or aptitude to perform each duty
proficiently , and comply with Pleasant Acres policies and procedures.
